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In this course we will discuss the four elements of Emotional Intelligence, self-awareness, self-management, social awareness, and relationship management, as a key differentiator for high performance in today's world of work, where collaboration and influence are essential.

Following a definition of Emotional Intelligence (EQ), we will explore how everyday stress and personal triggers can limit our ability to make the best decisions. Then we will examine how EQ comes into play during our interactions with others at work. We will examine specific strategies that can promote more productive relationships and close with Action Planning to apply after the course.

Learning Objectives

  • Explore the four dimensions of Emotional Intelligence (EQ) and how they apply professionally and personally
  • Identify the business case for using EQ to be fully effective
  • Identify what your personal "triggers" are and how stress can create tunnel vision
  • Discover how EQ can help you to obtain buy-in for your ideas and better understand others' needs
  • Identify how to use EQ to build more productive interactions, with your boss, your peers, internal clients, and direct reports
Last updated/reviewed: October 6, 2018

9 Reviews (33 ratings)Reviews

3
Member's Profile
This course gives an overview of theories related to emotional intelligence and some helpful tips on how to start applying in the work setting. However, throughout the course the microphone picked up background noise or seemed to be rubbing against something and that was extremely distracting, detracting from learning.
3
Anonymous Author
Overall the course had some good pointers on how to become more self aware in the work place however, there was a lot of background noise and static throughout the course. At times it was difficult to hear the instructor or hard to concentrate.
5
Anonymous Author
Great course with practical approaches to improving relationships at work whether you are a VP, manager, or associate. This course can aid in helping you enhance your connections not just at work, but personally as well.
5
Anonymous Author
This was a very enlightening course. I enjoyed the content, and the instructor did a great job of keeping the audience engaged with an easy flow of delivery.
3
Anonymous Author
I disliked how mono toned the instructor was. She seemed informative, but she just kept hopping around from topic to topic during the lesson
5
Member's Profile
A great refresher course for me. The instructor was very engaging and the material is on point.
4
Member's Profile
Good course, sounded like the instructor was playing with the microphone most of the time.
4
Anonymous Author
Good overview of the subject, but a little repetitive towards the end.
5
Anonymous Author
This was a great course.

Prerequisites

Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION and OVERVIEW
  5:57Introduction on Applying Emotional Intelligence for Productive Work Relationships
Emotional Intelligence (EQ)
  12:52Impact of Emotions and EQ
  4:57Self Awareness
  5:25Self-Management
  5:39Social Awareness
  14:36Relationship Management
CONCLUSION
  9:21Course Conclusion
Continuous Play
  58:47Applying Emotional Intelligence for Productive Work Relationships
SUPPORTING MATERIALS
  PDFSlides: Applying Emotional Intelligence for Productive Work Relationships
  PDFApplying Emotional Intelligence for Productive Work Relationships Glossary/Index
REVIEW and TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM