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Marjorie Derven, Managing Partner
Marjorie has 20+ years of expertise consulting with top tier companies across industries that include consumer products, energy, financial services, food and beverages, healthcare, pharmaceuticals and technology.
This instructor has 4 courses »To Access This Course:
In this course we will discuss the four elements of Emotional Intelligence, self-awareness, self-management, social awareness, and relationship management, as a key differentiator for high performance in today's world of work, where collaboration and influence are essential.
Following a definition of Emotional Intelligence (EQ), we will explore how everyday stress and personal triggers can limit our ability to make the best decisions. Then we will examine how EQ comes into play during our interactions with others at work. We will examine specific strategies that can promote more productive relationships and close with Action Planning to apply after the course.
Learning Objectives
- Explore the four dimensions of Emotional Intelligence (EQ) and how they apply professionally and personally
- Identify the business case for using EQ to be fully effective
- Identify what your personal "triggers" are and how stress can create tunnel vision
- Discover how EQ can help you to obtain buy-in for your ideas and better understand others' needs
- Identify how to use EQ to build more productive interactions, with your boss, your peers, internal clients, and direct reports
Last updated/reviewed: November 12, 2020
14 Reviews (46 ratings)Reviews
Anonymous
(Sr Director, Workforce Management &a..)
This course provided a great refresher of emotional intelligence dimensions as well as techniques for increasing self awareness and achieving desired outcomes in the workplace. The instructor presented content in an easy-to-understand manner; however, the audio did have some background noise that persisted throughout the presentation. Good supporting materials provided which reiterated key concepts and a foundation for self reflection.
Allyssa Gleason
(HR Generalist at .)
This course gives an overview of theories related to emotional intelligence and some helpful tips on how to start applying in the work setting. However, throughout the course the microphone picked up background noise or seemed to be rubbing against something and that was extremely distracting, detracting from learning.
Anonymous
(Sr. Accountant Lead)
Overall the course had some good pointers on how to become more self aware in the work place however, there was a lot of background noise and static throughout the course. At times it was difficult to hear the instructor or hard to concentrate.
Anonymous
(Accounting Manager)
Great course with practical approaches to improving relationships at work whether you are a VP, manager, or associate. This course can aid in helping you enhance your connections not just at work, but personally as well.
Anonymous
(Sr. HR Business Partner)
This was a very enlightening course. I enjoyed the content, and the instructor did a great job of keeping the audience engaged with an easy flow of delivery.
Anonymous
(Associate Manager)
I disliked how mono toned the instructor was. She seemed informative, but she just kept hopping around from topic to topic during the lesson
Adara Reese
(Program Analyst-Auditor at VA - U.S. Department of Veterans Affairs)
Great refresher. Thinking i might need to take this on a regular basis and reassess periodically.
Leonard Sloane
(Chief Operating Officer at New York Mobile Satellite, LLC)
A great refresher course for me. The instructor was very engaging and the material is on point.
Tucker Calvert
(Accountant at Charter Communications)
Good course, sounded like the instructor was playing with the microphone most of the time.
Anonymous
(Senior Director AP)
The course was really good but the audio was poor and distracting with background noise.
Anonymous
(solo)
Great course. Not only did it teach me about EQ, it also convinced me to learn more.
Julia McCarthy
(FP&A Manager at A-dec)
Good content, however the feedback or paper moving really made it difficult at times.
Anonymous
(Sr. Accountant)
Good overview of the subject, but a little repetitive towards the end.
Anonymous
(Senior Accountant)
This was a great course.
Prerequisites
Course Complexity: Foundational
No advanced preparation or prerequisites are required for this course.
Education Provider Information
Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .