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In this course we will discuss the four elements of Emotional Intelligence, self-awareness, self-management, social awareness, and relationship management, as a key differentiator for high performance in today's world of work, where collaboration and influence are essential.

Following a definition of Emotional Intelligence (EQ), we will explore how everyday stress and personal triggers can limit our ability to make the best decisions. Then we will examine how EQ comes into play during our interactions with others at work. We will examine specific strategies that can promote more productive relationships and close with Action Planning to apply after the course.

Learning Objectives

  • Explore the four dimensions of Emotional Intelligence (EQ) and how they apply professionally and personally
  • Identify the business case for using EQ to be fully effective
  • Identify what your personal "triggers" are and how stress can create tunnel vision
  • Discover how EQ can help you to obtain buy-in for your ideas and better understand others' needs
  • Identify how to use EQ to build more productive interactions, with your boss, your peers, internal clients, and direct reports
Last updated/reviewed: November 30, 2017

1 Review (4 ratings)Reviews

5
Anonymous Author
This was a great course.

Prerequisites

Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION and OVERVIEW
  5:57Introduction on Applying Emotional Intelligence for Productive Work Relationships
Emotional Intelligence (EQ)
  12:52Impact of Emotions and EQ
  4:57Self Awareness
  5:25Self-Management
  5:39Social Awareness
  14:36Relationship Management
CONCLUSION
  9:21Course Conclusion
Continuous Play
  58:47Applying Emotional Intelligence for Productive Work Relationships
SUPPORTING MATERIALS
  PDFSlides: Applying Emotional Intelligence for Productive Work Relationships
  PDFApplying Emotional Intelligence for Productive Work Relationships Glossary/Index
REVIEW and TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM