Instructor for this course

According to a 2012 study by CareerBuilder, 35% of the workforce encounters bullies at work. Workplace bullying is systematic psychological abuse that degrades and humiliates, and causes anxiety, depression, burnout, and lower levels of job satisfaction in targets and bystanders. Bullying includes frequent yelling, manipulation of work, nasty emails, social isolation, and a host of other negative behaviors. If allowed to flourish, it invites severe, damaging consequences for your organization, including increased turnover, communication breakdown, reduced quality in work and poor customer service.

Join Catherine Mattice, internationally-recognized expert and author of the book hailed by Ken Blanchard as “the most comprehensive and valuable handbook” on workplace bullying, as she takes you through the process of developing effective strategies for dealing with workplace bullying and provides a step-by-step guide for building a healthy workplace where employees can thrive.

Learning Objectives

  • Discover the definition of workplace bullying, examples of behaviors, and the similarities to illegal harassment
  • Identify two ways to get leadership on board for solving workplace bullying
  • Recognize that a healthy workplace policy is better than an anti-bullying policy
  • Discover how to create a plan for building a positive workplace culture, including easy-to-implement action items
  • Identify how “good behavior” fits into your performance management system, so that bullies would be treated for bullying as any employee would be treated for other performance missteps
  • Explore your role in coaching bullies into a new kind of behavior



1 Review (3 ratings)Reviews

Member's Profile
This was full of great information. The presenter used great examples to highlight the steps in the process and broke the process down so it was easy to understand.


Course Complexity: Intermediate

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
  4:09Introduction to 10 Steps to Eliminating Workplace Bullying
  6:48Bullying vs Harassment
  10:30Bullying is Social
  11:30Steps 1 - 3
  9:18Step 4
  13:56Steps 5 - 6
  12:17Steps 7 - 10
  1:21:0010 Steps to Eliminating Workplace Bullying
  PDFSlides: 10 Steps to Replacing Workplace Bullying with a Positive Workplace
  PDF10 Steps to Replacing Workplace Bullying with a Positive Workplace Glossary/Index
  quizReview Questions
 examFinal Exam