Preserving Institutional Knowledge

What happens when the company’s best, brightest, and most experienced employees, walk out the door?

 

Knowledge is an Asset

Every company, even if only informally, invests a significant amount of time and money to develop employees. But what happens when the company’s best, brightest, and most experienced employees walk out the door? The company loses the institutional knowledge, continuity, and history they take with them. Illumeo’s incredibly simple self-authoring tools and learning management system enable you to create a living and evolving body of useful information that is accessible to everyone in your organization.

 
Self-publish

Self-Authoring Tools

Once you have identified the key knowledge you don't want or can't afford to lose, your subject matter experts (SMEs) can use Illumeo’s self-authoring tools to quickly record internal training courses.

By following Illumeo’s proven course creation methodology, it’s easy to publish high quality courses with well-defined learning objectives, review questions, and final exams to assess the effectiveness of the learning activity.

And courses can be quickly and easily updated as your team acquires new knowledge that contributes to deeper understanding and greater efficiencies.

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LMS

Learning System

Illumeo’s Enterprise products support collaborative learning and development. As such, managers can recommend internal training courses to their teams or make them required assignments with specific due dates. They can also create custom curricula to assign the same courses to every new hire or every team member with a single click.

Illumeo’s Group Access feature allows managers to limit course access by team, department, or other criteria. Enterprise dashboards and detailed usage reports enable easy tracking of who has passed which courses and when.

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Five star

Course Ratings

Illumeo’s integrated Ratings and Reviews empower your learners to provide valuable instant feedback to your course creators simply and instantly.

So, if your team isn’t getting what they need from your internal training courses, you’ll be the first to know. And your SMEs will be able to improve their courses by incorporating user feedback over time.

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Chain

Link Internal Courses to Competency Assessments

With Illumeo’s advanced course tagging capability, you can link your internal training courses to our assessment engine. That way your courses will appear when the engine automatically generates development plan recommendations for your team.

Say goodbye to abandoned training courses!

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Customer Case Study: Carnival Corporation & PLC

Customer Challenge

Carnival is a big, global company with global operations. One of the greatest challenges is keeping all employees in an organization on the same page at the same time. Richard’s organization comes together twice annually for new-hire orientation, and once annually for global training and teambuilding, but in between there is a need to bring new training to existing employees and keep everyone up to speed on the broad range of knowledge expected and needed of every person.

Illumeo Solution

Carnival adopted Illumeo’s Expertise Management solution and has utilized the Knowledge Management tools to easily capture and globally distribute internal knowledge. With Illumeo, Carnival subject-matter-experts can quickly and simply capture any presentation or other instructional materials, be they live or recorded, and distribute them via Illumeo’s globally-accessible, cloud-based platform. Once there, employees can find the customer trainings at any time, in addition to accessing any of hundreds of Illumeo’s functionally-specific courses they may need. Managers can assign any course at any time, and all parties, including HR, can see who has done what training, when. It’s an elegant solution to a highly complex and pervasive problem.

Carnival Corporation & PLC
CCL (NYSE)
Rev: $15.7B FY ’15
Employees: 120,000

Carnival Corporation & plc, the world’s largest leisure travel company, provides travelers around the globe with extraordinary vacations at an exceptional value.

Richard Brilliant, SVP & Chief Audit Officer, Carnival Corporation“ With Illumeo we can make sure that we have the key trainings on soft issues, processes, and the nuts and bolts of everything our organization has to deliver. ”

Richard Brilliant,
SVP & Chief Audit Officer, Carnival Corporation

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Customer Case Study: Intuit

Customer Challenge

Intuit is a leader in its space and a global company with thousands of employees and a strong learning culture. Like most companies of their scale, there’s a lot of training needed. Training for new employees, intra-functional training and cross-functional training of internal “clients.” That training was done as it’s always been done: live and in person. That requires a lot of subject-matter-expert (SME) time and travel cost. It also stifles training since it’s not available when and where needed for all, but rather only during occasional, scheduled live training sessions.

Illumeo Solution

Illumeo’s Knowledge Management solution provides clients with free tools and streamlined process, enabling their SMEs to record key process and educational videos. Their “home grown” courses are deployed and tracked using Illumeo’s cloud-based Expertise Management platform. Now the SMEs spend far less time on training and far more doing what they are expert in. Training is dispersed far and wide so that all employees, anywhere and any time they need, can learn, on their own terms and without the high cost of travel. Illumeo has had a significant and positive impact on Intuit’s learning culture.

SVFG - Silicon Valley Finance Group
INTU (NASDAQ)
Rev: $4.7B FY ’16
Employees: 7,900

Intuit Inc. creates business and financial management solutions that simplify the business of life for small businesses, consumers and accounting professionals.

Scott Beth, VP of Finance Operations and Workplace, Intuit“ Before Illumeo our internal training was a series of one-offs, taught person to person or person to small group. If we lost an SME, that training would be adversely affected. ”

Scott Beth,
VP of Finance Operations and Workplace, Intuit

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Knowledge Management

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Preserving Institutional Knowledge

Every company invests a significant amount of time and money to develop employees. Most of this comes informally, in on-the-job training. And therein lies a big problem.

What happens when the company’s best, brightest, and most experienced employees walk out the door? The company loses the institutional knowledge, continuity, and history they take with them.

Illumeo’s incredibly simple self-authoring tools and learning management system enable you to create an online, always available, and evolving body of useful information that is accessible to specific people or everyone in your organization. No longer will the loss of an employee mean painful re-discovery and re-training – it’s already there. It greatly speeds up new employee onboarding as well. Illumeo –simple, fast, affordable.

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