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“How’s the product looking?”Dog With Tin Can phone

Everyone from the CEO to the Technical Support Analysts wants to know. Learn the dangers for “hallway reporting” and the best responses.

What’s the #1 mistake techies make in communicating with the team and upper management.? We’ve got you covered!

Understand who your audience is, what they need to know (and why) and how to get to the point.

We’ll take a look at written reports and give you a simple, easy to use format. You’ll also learn what makes a report boring and irrelevant.

Got fears that the project is running behind, needs more people or another feature to really be useful? We’ll talk about how to use project data to convey your point to management.

The biggest risk to your project is the fact that your entire team comes from different companies and different educational backgrounds. You may think you are all speaking the same language but behind the words are:

  • Varying expectations
  • Differing definitions of the same term
  • Differing experiences in the same methodology (ie: Agile)

In Communication Skills for Technical People you will learn to:

  • Think like a financial stakeholder in the project. This is the ultimate bottom line.
  • Remove risky assumptions and begin to operate like a business and identify all the inputs andoutputs from your internal clients and vendors including the level of quality of each of the deliverables.
  • Communicate concisely in meetings and in written reports.
  • Easily get the information you need to get your job done and meet your deadlines.

Learning Objectives

  • Explore how to behave in meetings (what to say and what NOT to say)
  • Explore the different audiences you have and what information each one is looking for in order to get their job done
  • Explore how to summarize and get to the point.
  • Discover the memory aids that will help you quickly and easily remember what to say in person,in meetings, in email/weekly reports and in project status reports.
Last updated/reviewed: October 8, 2018

Prerequisites

Course Complexity: Foundational
  • No advanced preparation or prerequisites are required for this course.
  • This course assumes that you are working in a software development environment.
  • This course assumes the people on the team are normal, healthy people.
  • This class does not cover how to deal with difficult people.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  00:50Introduction to Communication Skills For Technical People: Course Teaser
  1:142 Jenn Flaa's Bio
Inputs & Outputs
  1:433 How Communication Skills Can Help You Survive A Layoff
  2:174 The #1 Mistake You Are Making Right Now
  2:105 The 3 Tools You Need to Fix Your Mistake
  1:386 The #1 Mistake You Make Talking 1 On 1
  11:067 Be Psychic! Predicting Your Audience
  4:358 Getting What You Need in 15 Minutes or Less
Verbal Communication
  8:289 How Chit Chat Can Save Your Job
  2:3710 Chatting Up The Boss
  1:1811 The #1 Mistake You Are Making in Hallway Conversations
  1:3712 Potty Mouth – Dealing with Bathroom Bound Conversations
  10:5413 The Top 6 Ways Verbal Communications Go Bad for Techies
Summarizing
  1:5714 The #1 Skill You Must Have To Succeed In Tech
Meeting Communication
  10:1115 What Your Boss Expects You To Know About How To Behave In Meetings
  3:5116 The 3 Biggest Mistakes You Are Making In Meetings
Reports
  2:1017 Unleash Your Inner Genius With This Report Template
  6:0318 Manager Asked For A Report; What Was Sent Will Shock You
  2:4319 The Hidden Power Behind Reporting Your “Issues”
  3:0720 The One Report That Will Silently Sabotage All Your Relationships
  3:2021 Charts & Graphs – A Quick Look at Project Reports
Deep Dive
  5:0622 Bad Examples You’ve Got To See To Believe
  10:3423 Interpreting Project Data
  7:2524 Using Bugs To Guide You
  1:2625 Using Project Data To Win an Argument
Wrap Up
  5:2526 3 Quick Tips That Will Keep You Sane
  1:2327 10% To Remember
CONTINUOUS PLAY
  1:55:08Communication Skills For Technical People
SUPPORTING MATERIALS
  PDFCourse Outline: Communication Skills for Technical People
  PDFCommunication Skills for Tech People Worksheet
  PDFExamples: Communication Skills for Technical People
  PDFTemplates: Communication Skills for Technical People
  PDFCommunication Skills for Tech People REAL Project Report
  PDFCommunication Skills for Tech People Lab Answers
  PDFCommunication Skills for Tech People Glossary/Index
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM