Description
About This Course People often overlook the challenges that talking over the phone can bring. In this course, we quickly go over some of the challenges you should be aware of, so you are ready to overcome them. What you will learn The common challenges A case study by Albert Mehrabian How to gain confidence Who’s it for? Any employees with consistent company phone usage. Anyone in a customer service role. Those who wish to improve rapport with clients over the phone.
Instructions:
- Please complete the course, review questions, and successfully complete the qualified assessment with a minimum of 100% accuracy within one year of course enrolment.
- To retake the course, please refresh your browser and the course will start again.
Instruction before the Final Exam:
- The following exam will test your knowledge of this course.
- You can take it as many times as you want.
- You must have a score of 100% to pass this exam.
- You are required to complete the qualified assessment within one year of the date of purchase or enrolment.
- You must pass this exam to receive continuing education credits.
- You would need to retake the course before attempting the qualified assessment again.
- To redo the course after passing, you would need to reset the course.
- You won’t be awarded additional CPE if you re-take the qualified assessment after passing once.
- Please fill in and submit the survey after passing final exam to get CPE and Certificate of Completion.
