Description
The “Techniques To Use When Giving Feedback” session notes provide valuable strategies for delivering effective feedback. The notes outline several techniques to enhance the feedback process. Open-ended questioning is encouraged to elicit detailed responses and avoid closed-ended questions that yield short answers. Reflecting back, or paraphrasing, is emphasized as a way to show active listening and understanding. Maintaining silence is encouraged to allow individuals time to think and respond thoughtfully, although it’s important to be mindful of discomfort it may cause. Summarizing is suggested to confirm understanding and focus on action planning. Sensitivity towards staff reactions to feedback is emphasized, allowing space for absorption. Initiating action and offering ideas through appropriate questioning is highlighted. Lastly, gaining ownership is crucial for behavior change, linking feedback to business results and objectives. By incorporating these techniques, individuals can improve their feedback-giving skills, making the process easier and more effective.
Instructions:
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