Description

Being aware of what products and services your organisation offers can ensure that your customers needs are being met. 

This session looks at the differences between; products and services, benefits and features, and how keeping up to date with this information can help ensure sales. 

Once this session is complete you will be able to explain what a product or service is, identify the benefits and features of a product or service, and be aware of how this knowledge can assist you in your customer interactions.

Instructions:

• Please complete the course, review questions, and successfully complete the qualified assessment with a minimum of 100% accuracy within one year of course enrolment.
• To retake the course, please refresh your browser and the course will start again.

Instruction before the Final Exam:

• The following exam will test your knowledge of this course.
• You can take it as many times as you want.
• You must have a score of 100% to pass this exam.
• You are required to complete the qualified assessment within one year of the date of purchase or enrolment.
• You must pass this exam to receive continuing education credits.
• You would need to retake the course before attempting the qualified assessment again.
• To redo the course after passing, you would need to reset the course.
• You won’t be awarded additional CPE if you re-take the qualified assessment after passing once.
• Please fill in and submit the survey after passing final exam to get CPE and Certificate of Completion.