Description
Within the LEAN business environment, it is necessary to measure performance, and utilising visual management systems aid us to do this. The most common measures relate to quality, cost, and delivery (QCD).
The Department of Trade and Industry have provided seven measures for QCD, and they are: not right first time, delivery schedule environment, people productivity, stock turns, overall equipment effectiveness, value added per person, and floor space utilisation. Furthermore, in addition to these customer service measures, aspects such as safety, training and development, and environmental have a part to play too.
There are quite a few techniques to measure QCD, such as graphs, pie charts, pareto charts, matrices, pictograms, and Gannt charts.
It doesn’t really matter which method you use, what is important is that the information is communicated quickly and accurately.
Instructions:
- Please complete the course, review questions, and successfully complete the qualified assessment with a minimum of 100% accuracy within one year of course enrolment.
- To retake the course, please refresh your browser and the course will start again.
Instruction before the Final Exam:
- The following exam will test your knowledge of this course.
- You can take it as many times as you want.
- You must have a score of 100% to pass this exam.
- You are required to complete the qualified assessment within one year of the date of purchase or enrolment.
- You must pass this exam to receive continuing education credits.
- You would need to retake the course before attempting the qualified assessment again.
- To redo the course after passing, you would need to reset the course.
- You won’t be awarded additional CPE if you re-take the qualified assessment after passing once.
- Please fill in and submit the survey after passing final exam to get CPE and Certificate of Completion.
