Description

This is a complete course of study providing education and training to enable the student to learn how to conduct a thorough and complete interview using techniques (both the art and the science) developed over the last few centuries.  It explains how the insurance professional can obtain the information needed to determine whether an insured is appropriate to insure and all information needed to resolve a claim is collected.  

The Course covers the following:

1. The need for a well performed interview.
2. How to obtain the information that is needed by an insurance professional.
3. Why the tort of bad faith was created.
4. Why insurance interviewing is an art.
5. Why insurance interviewing is a scientific endeavor.
6. Understanding how to deal with disparate types of interviewees.
7. Understanding the difficulty to lie consistently.
8. Controlling the interview.
9. How to avoid prejudice to block the truth.
10. How to be an effective interviewer.
11. The need to establish rapport.
12. The six key questions to every interview.
13. Preparing for the interview.
14. Conducting the interview.
15. Understanding the mutability of memory.