Description

Identifying difficult people…that’s the easy part.  Dealing with them?  Well, that’s a different story.

Hoping and wishing that things will somehow get better hasn’t worked. You need tools and strategies to deal with the stressful, emotional, and difficult interactions that occur.   Keep your cool.  Take a deep breath.  (And maybe even bring a mirror to take a look at yourself.)  This course teaches practical, everyday skills to deal with difficult people.