Description

A complaining customer is a great opportunity…

When a customer complains they are dissatisfied with something. If they didn’t complain and just left the store you would never know they were dissatisfied and would likely never see them again.

But they did you the favour of expressing their dissatisfaction.

The rest is up to you.

In this session we will show you the skills and strategies you need to handle any complaint you will encounter in the retail sales environment.

Instructions:

• Please complete the course, review questions, and successfully complete the qualified assessment with a minimum of 100% accuracy within one year of course enrolment.
• To retake the course, please refresh your browser and the course will start again.

Instruction before the Final Exam:

• The following exam will test your knowledge of this course.
• You can take it as many times as you want.
• You must have a score of 100% to pass this exam.
• You are required to complete the qualified assessment within one y ear of the date of purchase or enrolment.
• You must pass this exam to receive continuing education credits.
• You would need to retake the course before attempting the qualified assessment again.
• To redo the course after passing, you would need to reset the course.
• You won’t be awarded additional CPE if you re-take the qualified assessment after passing once.
• Please fill in and submit the survey after passing final exam to get CPE and Certificate of Completion.