Description

In this course, we examine and explore the ways in which the credit and collections team communicates with customers, with salespeople, with senior management and with co-workers in other departments. We examine communication strategies in general as well as:

• Effective debt collection strategies
• More successful ways to interact with salespeople
• How to manage disagreements with your customers
• How emails can and should be used, and recognize the ways that emails should not be used in credit and collections.
• Effective and ineffective use of emails in credit and collections