Description

In essence, containment is the process of protecting the customer when a problem happens. A customer could be referred to as an internal or external customer, essentially, anyone who is responsible for the next process on the production line. 

This problem can have many variations, but as an example, a product might require a recall, thus a corrective action, which is an action that’s an alternate to what’s in place. A corrective action must be taken to overcome this situation; often you’ll need quick ideas, therefore a brainstorming session will be useful.

After that, you must rank these alternative actions in terms of rank with respect to: risk, cost, timescale, advantages, disadvantages, and skill requirements. 

A corrective plan at times can be a warning, and requires you to make long-term corrective actions, this stage is referred to as the “Countermeasure stage.” This stage will require root cause analysis, gathering data and measurements towards what might end up as a series of corrective activities. 

There are three stages to find a counter measure. Step one is, to produce a strategy, step two is, to produce a set of tactics, and lastly, step three is, to produce an operational action plan. 

After producing an action plan, it’ll be handy to create a new process flow chart, as this will give a new breakdown of the value added activities (VAA) and non-value added activities (NVAA). Moreover, this new process flow chart can be used to compare whether the objective has been achieved or still requires further work. This is essentially a looping PDCA cycle.

Other than VAA or NVAA, a visual management system can also allow you to visualise the cycle time or the line balance situation.

Once you’ve achieved your countermeasure, it’s crucial that you sustain it, and prevent it from happening again, this will involve a new standard operating procedure, and training the relevant individuals. This will maintain continuous improvement or in other words, Kaizen. Using key performance indicators (KPI) will help visually share the results of improvements. 

It’s always important to show team members appreciation, recognition, and reward when their suggested idea is implemented, and if an idea is not taken on, you must provide a detailed explanation as to why their suggestion won’t be beneficial.

Instructions:

• Please complete the course, review questions, and successfully complete the qualified assessment with a minimum of 100% accuracy within one year of course enrolment.
• To retake the course, please refresh your browser and the course will start again.

Instruction before the Final Exam:

• The following exam will test your knowledge of this course.
• You can take it as many times as you want.
• You must have a score of 100% to pass this exam.
• You are required to complete the qualified assessment within one year of the date of purchase or enrolment.
• You must pass this exam to receive continuing education credits.
• You would need to retake the course before attempting the qualified assessment again.
• To redo the course after passing, you would need to reset the course.
• You won’t be awarded additional CPE if you re-take the qualified assessment after passing once.
• Please fill in and submit the survey after passing final exam to get CPE and Certificate of Completion.