Description

In this course, we discuss what is often considered the most critical component of communication – listening.  Many of the conflicts and failures in organizations can be tied directly to someone not hearing, understanding, or comprehending a message as it was designed.  

Since Human Resources professionals spend much of their day listening, this course will help you increase your listening skills while helping others to listen more effectively. This helps reduce mistakes and misunderstandings which will not only increase performance, production, and profits, but also help avoid unnecessary office drama.