Description

The definition of a problem is, the difference between what is happening and what should be happening, and problem solving is a structured approach to eliminating this difference. This process of problem-solving begins as you identify the root cause to stop the problem from happening again, this is referred to as root cause analysis.

There are two major methods of root cause analysis.

The Fishbone or Ishikawa diagram identifies causes and effects of the problem, allowing solutions to be generated usually by brainstorming ideas, moreover, the solution is implemented with the thought of continuous improvement. 

Another method is termed, 5 whys, which is a method that constantly asks, why, until a solution is found.

When trying to find a solution for a problem, you’re analysing a process, it may be necessary to get information from the previous process. This, however, may be quite difficult to get at times, as people may feel suspicious, as they may feel someone is using 

this information for personal gain, rather than advancement in the process. 

A culture of trust, team learning, and support must be established to continue successful 

continuous improvement of operations.

Instructions:

• Please complete the course, review questions, and successfully complete the qualified assessment with a minimum of 100% accuracy within one year of course enrolment.
• To retake the course, please refresh your browser and the course will start again.

Instruction before the Final Exam:

• The following exam will test your knowledge of this course.
• You can take it as many times as you want.
• You must have a score of 100% to pass this exam.
• You are required to complete the qualified assessment within one year of the date of purchase or enrolment.
• You must pass this exam to receive continuing education credits.
• You would need to retake the course before attempting the qualified assessment again.
• To redo the course after passing, you would need to reset the course.
• You won’t be awarded additional CPE if you re-take the qualified assessment after passing once.
• Please fill in and submit the survey after passing final exam to get CPE and Certificate of Completion.