A bad boss is the number 1 reason people leave their jobs. With the cost of recruitment and training and then added to that, the improvements of productivity and engagement, emotional quotient (EQ) is truly the trump card in improving profitability and job satisfaction.

EQ is defined as a measure of a person's ability in areas such as self and social awareness, self management and empathy. Many believe that some people are naturally people people and perhaps you were not born that way.

The truth is EQ can be learned and is a skill that with daily practice will develop and help you become the leader you aspire to be. This course is a must for anyone looking to enhance their leadership skills.

Learning Objectives
  • Discover what emotional quotient (EQ) is and recognize why it is important
  • Identify the 4 quadrants of EQ
  • Discover the importance of feedback in assessing EQ
  • Identify 1 or 2 key strategies to improve in each quadrant
  • Explore areas where you can become more emotionally intelligent
Last updated/reviewed: August 20, 2023
63 Reviews (207 ratings)

Reviews

4
Member's Profile
The course covered a lot of ground and had many good suggestions for improving EQ, and for feeling better about oneself and dealing with stress. The quiz questions were very poorly written, such that two of them were incorrect in their answers - one had a "not" in the question which made the answer backwards so that there was no right answer. Another had the wrong answer selected as the correct answer - the explanation verified this. A third was just worded very poorly.

4
Anonymous Author
Good presentation and thorough explanations. Heightened awareness of body - mind - emotion connection and how to strengthen synergy between them. Learned good techniques to immediately apply to increase focusing in the moment. Only criticism is order of slides between the presentation and download is not the same.

5
Anonymous Author
This topic is helpful for both work and home situations. It really hits home on some key areas in which one can evaluate his or her level of self awareness and how they come across to others. In addition, I loved the ideas of how to improve social skills and detect and manage ourselves in stressful situations.

3
Anonymous Author
This course was good, but I don't think the header accurately depicted the course. In my opinion, it spoke more on what EQ is instead of why it is more important than IQ. Also, I thought it was more applicable to life than to the workplace, but overall, it was good information about EQ.

4
Anonymous Author
This was a very helpful course to take as a new manager and I was able to relate to real life situations. I like how they stated why employees leave..it's more their boss vs the job/company itself. There were other key items that made this course interesting and I would recommend

5
Anonymous Author
This course contained a lot of information I've never heard before. Some of it I had already heard, but greater than 50% was new information. I was inspired to block off calendar time to plan each morning to review the course and apply it during the day.

4
Member's Profile
Great course for all employees especially management. It provides tips on how employees can be healthy, happy, satisfied, kind, compassionate, responsible, accountable and productive in the workplace. It sums up the 'heart' of a company...it's people.

4
Anonymous Author
It is so important to look for ways to constantly communicate to your teams in a positive manner, but to have them share their ideas and let them feel heard and engaged. Tying goals to their statements make them own their ideas and see them through.

5
Member's Profile
This class explains so much about why people behave and respond how they do. It even delves into our physiology and how to change our own options & responses using several different tools. This is so useful and yet so seldom found. Thank you!

5
Member's Profile
One of the review questions should be reworded as 'all of the above' doesn't make sense as the answer when the question said which ones do NOT do the thing. Needs to either be a double negative or reword overall. Else good course.

5
Anonymous Author
The examples used in this course were very helpful. The instructor took time to ensure that the audience could clearly comprehend the topic being discussed. This course would be helpful to a variety of audiences.

5
Anonymous Author
I really enjoyed the discussion and comparisons on both intrapersonal skills and interpersonal skills. This helps us all to recognize that EQ is a broad spectrum of characteristics, not just one dynamic.

4
Member's Profile
Great course for all employees especially management. It provides tips on how employees can be healthy, happy, satisfied, kind, compassionate, responsible, accountable and productive in the workplace.

2
Anonymous Author
Sounds like presenter was just reading a script. Very monotone, seemed to repeat herself, did not pause well nor make the presentation exciting. Didn't even realized the last sentence was the last.

4
Member's Profile
I really enjoyed the material. I think that the presenter kept my attention and was quick to the point. The material will be very helpful in making my team stronger.

5
Anonymous Author
I really enjoyed the material. I think that the presenter kept my attention and was quick to the point. The material will be very helpful in making my team stronger.

5
Anonymous Author
EQ is such an important quality to learn. It is good to realize that it is actually a skill that I can improve, and this lesson gives some ways to work on it.

4
Member's Profile
Presenter was very clear and concise. She was articulate and utilized verbiage that was understandable in a fashion that was pleasing to the listener.

5
Anonymous Author
This course provided helpful tools to increase self management and social awareness, especially when it comes to managing a team in the workplace.

5
Anonymous Author
Lots of great ideas to clear your mind and calm down at the office or in the car. Also self awareness is something not a lot of people focus on.

5
Anonymous Author
Amazing course. Inspiring presentation. The instructor was so well versed and did so much more than just read what was written on the slides.

4
Anonymous Author
The course is interesting and a refresher as well. The speaker was able to give some personal insights and explained everything in detail.

4
Member's Profile
This course was a helpful reminder in emotional intelligence, I think it would be valuable for all those in the corporate workplace to take

4
Member's Profile
I liked the flow of this course and that it included some useful tips on applying the skills (e.g. in performance discussions)

4
Anonymous Author
This was good information. More slides with the changes in information may have helped to retain the information better.

5
Member's Profile
I really like how this course offers a different element to accounting and how to be the best coworker as part of a team

5
Anonymous Author
This is a very interesting and beneficial course and I wrote down some good suggestions that I look forward to trying.

5
Anonymous Author
Very informative course on how we can improve our intrapersonal and interpersonal awareness and management skills.

5
Anonymous Author
Great course on EQ even if you think you know a lot. I took away 5-6 points that I plan to work in with my team.

3
Member's Profile
Good introduction to how EQ should complement IQ but is actually more important in a number of situations

5
Anonymous Author
Why EQ Trumps IQ is an excellent course with fresh ideas and helpful information. Nicely presented!

5
Anonymous Author
An important topic for all leaders and this class provides practical advice, backed by research.

4
Anonymous Author
Good course. I did not like the wordings of the exam though. Everything was a "not" answer.

5
Anonymous Author
Effective course to teach us more about self-awareness, and how we can improve in many areas.

4
Anonymous Author
Good course content, but the slides are not updated and the order is all over the place.

5
Member's Profile
Lots of good ideas about being self aware and how it can lead to positive team dynamics.

3
Anonymous Author
I liked the emphasis on health & well-being but the presentation style was a bit dry.

5
Anonymous Author
What I like is that I can be an good leader by putting my brain and heart together.

5
Anonymous Author
great and insight course that explains a shift in the mindset from focus on just IQ

5
Anonymous Author
The presentation was very well organized and gave valuable insights into EQ vs IQ

5
Anonymous Author
Very Interesting Course. I'm personally glad I scored well on the final exam.

4
Anonymous Author
Good information. Vivien is engaging and has good pace. Enjoyed this course.

4
Anonymous Author
This course was a very good reminder of what EQ is and how important it is

5
Member's Profile
I enjoyed this training. It provided good insight and some good reminders.

4
Anonymous Author
This course provided a great understanding of EQ. Lots of good information

3
Member's Profile
Relevant content, but as others have said, the exam is poorly worded.

4
Anonymous Author
Presentation was good but exam questions were worded awkwardly.

5
Member's Profile
I liked the training, it could be talk more about mindfulness

4
Member's Profile
very good basic info. interesting topic and well presented.

4
Anonymous Author
Good overview of EQ; helpful for anyone, not just leaders.

5
Member's Profile
Many different EQ angles were covered. Very thorough.

4
Anonymous Author
I appreciate the practical tips covered in the course.

4
Anonymous Author
Very basic, ok course but very poor powerpoint slides

5
Member's Profile
This is a great course. I will recommend this course

4
Anonymous Author
Interesting and thoughtful presentation

5
Member's Profile
Great information and presentation!

5
Anonymous Author
Good presentation

4
Anonymous Author
good refresher

4
Anonymous Author
Good guidance

5
Member's Profile
Very helpful!

5
Member's Profile
Good

4
Member's Profile
none

5
Member's Profile
Good

Prerequisites
Course Complexity: Foundational

No Advanced Preparation or Prerequisites are needed for this course. 

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Questions and Answers(4 Questions)
Member's Profile

Slide page 7 says Intrapersonal includes "self awareness and self management", but the quiz grading says this answer is incorrect and that correct is "Social Awareness and Self Management" Doesn't make sense.

Member's Profile

Intrapersonal refers to our personal self awareness and self management. Interpersonal is social awareness and social or relationship management. I can review the questions - thank you for the question.

Member's Profile
User picture

There was a review question that asks "What elements do not affect workplace culture?". The correct answer was "All of the Above". However in reality the answer should be "None of the Above" as all 3 examples are in fact elements that DO affect workplace culture. I'd suggest a re-write of that question.

Instructor for this course
Course Syllabus
INTRODUCTION and OVERVIEW
  Introduction to Why EQ Trumps IQ9:12
Why EQ Trumps IQ
  How Great Do You Think You Are?4:52
  Self Awareness is...13:58
  Self Management 11:51
  Social Awareness 13:01
CONCLUSION
  Social Skills 16:44
Continuous Play
  Why EQ Trumps IQ 1:09:37
SUPPORTING MATERIALS
  Slides: Why EQ Trumps IQPDF
  Why EQ Trumps IQ Glossary/IndexPDF
REVIEW and TEST
  REVIEW QUESTIONSquiz
 FINAL EXAMexam