Instructor for this course

This is a Premium course and can only be enrolled by curriculum:

This course builds off of segment one on whistleblower hotlines. Segment one reviewed the history and regulations important to understand when operating hotlines.

Organizations manage the hotline process in various ways.  There is no single method that can be pointed to as leading practice for all organizations.  Companies must evaluate their own capabilities, processes and culture to determine the best method to manage and handle the hotline.  This includes determining whether the operation of the hotline will be insourced or outsourced.

This segment further evaluates information regarding operation of the hotline, managing of information and investigating hotline calls. 

Learning Objectives

  • Explore Managing hotlines
  • Recognize the concept of Outsourcing vs. Insourcing
  • Identify Operational Procedures
  • Explore strengthening hotlines
  • Explore whistleblower rights
  • Identify Investigation tactics
Last updated/reviewed: May 19, 2022

Included In Certifications

This course is included in the following Certification Programs:

13 CoursesEthical Leadership Certification

  1. History of Ethics
  2. Ethics and the Psychology Behind the Concept - Part 2
  3. COSO 2013 Control Environment
  4. Today’s Corporate Ethical Culture - An updated course
  5. Managing Through Corporate Politics
  6. Real World Business Ethics Scenarios
  7. Relationship between Ethics, Morality, and the Law
  8. Impact of Ethics on Leadership
  9. Framework for Ethical Decision Making
  10. Keys to an Effective Code of Conduct
  11. Keys to Understanding Conflicts of Interest
  12. Whistleblower Hotlines - History and Regulations
  13. Whistleblower Hotlines - Effective Management

15 CoursesManagement Oversight, Analysis and Internal Controls Certification

  1. Management Internal Control Essentials
  2. Comprehensive Examination of COSO 2013: Components and Principles
  3. Keys to an Effective Code of Conduct
  4. Fraud Risk Assessments
  5. Enterprise Risk Management 101
  6. Identifying and Implementing the Proper Balance of Internal Controls
  7. Information Technology (IT) Controls in Emerging Business Environments
  8. Analyzing Financial Ratios - Solvency, Liquidity and Debt
  9. Analyzing Financial Ratios - Leverage
  10. Effectively Managing and Controlling Travel and Entertainment (T&E) Expenses
  11. Keys to Understanding Conflicts of Interest
  12. Documentation Methods For Internal Control Processes
  13. Segregation of Duties for Core Business Processes
  14. Professional Skepticism - Keys to Maintaining
  15. Whistleblower Hotlines - Effective Management

16 Reviews (50 ratings)Reviews

Anonymous Author
"When The Whistle Blows Part 2: managing Whistleblower Hotlines" is a great introduction on how to manage Whistleblower Hotlines. It provides an understanding on all steps of implementing such a program as well as emphasizes the importance of keeping the callers anonymous.
Anonymous Author
Another very interesting and informative course from Lynn. It will be useful for internal control stuff or if you are planning to implement a whistle blower line in your organization. Thank you!
Anonymous Author
This was practical information and well presented. There was a minor technical issue with the module on strengthening the hotline. The video kept stopping at several points.
Member's Profile
Well-organized course! I'm suprised at how much I don't know about the process. This would be of great benefit to any company manager.
Anonymous Author
Course provides relevant information on the benefits of having a whistleblower program in place.
Anonymous Author
Good overview of whistle-blowing and the statistics included in the pdf are good to see.
Anonymous Author
Combine with part 1, this course was very comprehensive in its whistleblower coverage.
Member's Profile
Very little about whistleblower protection. I hoped to find useful tips on this issue.
Anonymous Author
Implementing the hotline this year, very helpful information. Thanks.
Member's Profile
Great refresher on the importance of managing whistleblower hotlines.
Member's Profile
I strongly recommend this course to anyone with the hotline.
Member's Profile
interesting subject, well distributed , good instructor
Member's Profile
Important information - confirms importance of hotlines.
Anonymous Author
Great follow-up information to part 1.
Anonymous Author
Perfect certification
Member's Profile


Course Complexity: Intermediate

No Advanced Preparation or Prerequisites are needed for this course but viewing the other course in this series is recommended.

Education Provider Information

Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
  5:06Introduction to Managing Whistleblower Hotlines
Managing Whistleblower Hotlines
  12:14Managing Hotlines Insource/Outsource
  16:36Managing Hotlines Communication/Training
  10:39Managing Hotlines Procedures
  4:40Managing Hotlines Monitoring
  11:04Strengthen Hotlines
  6:08Actions: DODD - FRANK
  9:23Investigation Tactics
  4:59Internal Reporting System and Course Summary
Continuous Play
  1:20:50When The Whistle Blows Part 2: Managing Whistleblower Hotlines
  PDFSlides: Managing Whistleblower Hotlines
  PDFManaging Whistleblower Hotlines Glossary/Index