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This course builds off of segment one on whistleblower hotlines. Segment one reviewed the history and regulations important to understand when operating hotlines.
Organizations manage the hotline process in various ways. There is no single method that can be pointed to as leading practice for all organizations. Companies must evaluate their own capabilities, processes and culture to determine the best method to manage and handle the hotline. This includes determining whether the operation of the hotline will be insourced or outsourced.
This segment further evaluates information regarding operation of the hotline, managing of information and investigating hotline calls.
Learning Objectives
- Explore Managing hotlines
- Recognize the concept of Outsourcing vs. Insourcing
- Identify Operational Procedures
- Explore strengthening hotlines
- Explore whistleblower rights
- Identify Investigation tactics
Last updated/reviewed: November 20, 2019
Included In Certifications
This course is included in the following Certification Programs:
19 CoursesInternal Controls Certification
- Management Internal Control Essentials
- COSO 2013 Overview
- Internal Audit Standards Overview
- Internal Audit Standards - Managing Internal Audit Work
- Internal Audit Standards - Executing the Audit Engagement
- Identifying and Implementing the Proper Balance of Internal Controls
- Documentation Methods For Internal Control Processes
- Information Technology (IT) Risks in Emerging Business Environments
- Foundations for a Strong Internal Audit Department
- Internal Audit: Keys to Managing an Effective Function
- Internal Audit Effective Relations with the Audit Committee
- Understanding Risk-Based Auditing
- Risk Based Auditing – Establishing a Methodology
- Risk Based Auditing – Applying the Methodology
- Segregation of Duties for Core Business Processes
- Professional Skepticism - Keys to Maintaining
- Whistleblower Hotlines - Effective Management
- Tools for Internal Control Certificate
- Lessons of an Auditor- Tools for Internal Control Certificate
15 CoursesEthical Leadership Certification
- History of Ethics
- Ethics and Psychology: Part 1
- Ethics and Psychology: Part 2
- COSO 2013 Control Environment
- Today’s Corporate Ethical Culture - An updated course
- Managing Through Corporate Politics
- Real World Business Ethics Scenarios
- Relationship between Ethics, Morality, and the Law
- Impact of Ethics on Leadership
- Traits and Skills of the Ethical Leader
- Framework for Ethical Decision Making
- Keys to an Effective Code of Conduct
- Keys to Understanding Conflicts of Interest
- Whistleblower Hotlines - History and Regulations
- Whistleblower Hotlines - Effective Management
19 CoursesINTERNAL CONTROLS CERTIFICATION - THE VIRTUAL LIVE PROGRAM
- COSO 2013 Overview
- Management Internal Control Essentials
- Identifying and Implementing the Proper Balance of Internal Controls
- Documentation Methods For Internal Control Processes
- Segregation of Duties for Core Business Processes
- Professional Skepticism - Keys to Maintaining
- Whistleblower Hotlines - Effective Management
- Understanding Risk-Based Auditing
- Internal Audit Effective Relations with the Audit Committee
- Internal Audit Standards Overview
- Internal Audit Standards - Managing Internal Audit Work
- Internal Audit Standards - Executing the Audit Engagement
- Information Technology (IT) Risks in Emerging Business Environments
- Foundations for a Strong Internal Audit Department
- Internal Audit: Keys to Managing an Effective Function
- Risk Based Auditing – Establishing a Methodology
- Risk Based Auditing – Applying the Methodology
- Tools for Internal Control Certificate
- Lessons of an Auditor- Tools for Internal Control Certificate
16 Reviews (48 ratings)Reviews
Anonymous
(Auditor)
"When The Whistle Blows Part 2: managing Whistleblower Hotlines" is a great introduction on how to manage Whistleblower Hotlines. It provides an understanding on all steps of implementing such a program as well as emphasizes the importance of keeping the callers anonymous.
Anonymous
(SFA)
Another very interesting and informative course from Lynn. It will be useful for internal control stuff or if you are planning to implement a whistle blower line in your organization. Thank you!
Anonymous
(Director of Quality Assurance (OIG, audi..)
This was practical information and well presented.
There was a minor technical issue with the module on strengthening the hotline. The video kept stopping at several points.
Thomas Hayes
(Clinical Associate Professor at University of Arkansas)
Well-organized course! I'm suprised at how much I don't know about the process. This would be of great benefit to any company manager.
Anonymous
(Senior Internal Auditor)
Course provides relevant information on the benefits of having a whistleblower program in place.
Anonymous
(Accounting Manager)
Good overview of whistle-blowing and the statistics included in the pdf are good to see.
Anonymous
(-)
Combine with part 1, this course was very comprehensive in its whistleblower coverage.
Vasily Chesalov
(Not Provided at PJSC AVTOVAZ)
Very little about whistleblower protection. I hoped to find useful tips on this issue.
Anonymous
(Head of Internal Audit Department)
Implementing the hotline this year, very helpful information. Thanks.
Sophia Kasozi
(- at City of Edmonton)
Great refresher on the importance of managing whistleblower hotlines.
Dana McGinnis
(Internal Auditor at CommunityBank of Texas)
I strongly recommend this course to anyone with the hotline.
Edmeire Oliveira
(Director of Accounting Latam at EZCorp)
interesting subject, well distributed , good instructor
Terri Salazar-Rodriguez
(None at None)
Important information - confirms importance of hotlines.
Anonymous
(SOX Senior Auditor)
Great follow-up information to part 1.
Anonymous
(VICE PRESIDENT OF FINANCE)
Perfect certification
Anton Chornyi
(Group Internal Audit Officer at Ferrexpo)
Good.
Prerequisites
Course Complexity: Intermediate
No Advanced Preparation or Prerequisites are needed for this course but viewing the other course in this series is recommended.
Education Provider Information
Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .