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In this course we examine the evaluation of supply chain management from transactional information sharing to collaborative approaches. We start with a brief overview of applying PADI (pragmatic/performance, administrative, divergent/development and integration) frameworks for collaboration. This leads to a conversation about creating collaborative relationships with customers and suppliers to enhance customer service quality and develop stronger relationships between partners. Then we explore how to develop a good fit between the leadership style and business operations management.

This course serves to highlight the important role that the operations manager has in shaping the organization's capability to manage effective supply chain collaboration and deliver competitive advantage for the organization.

Learning Objectives

  • Explore the application of a PADI framework for collaboration.
  • Identify how to create collaborative relationships with customers and suppliers to enhance customer service quality and develop stronger relationships between partners.
  • Discover how to develop a good fit between the leadership style and business operations management.
Last updated/reviewed: August 17, 2021

Included In Certifications

This course is included in the following Certification Programs:

8 CoursesBusiness Operations Management Certification

  1. Introduction to Business Operations Management
  2. Process Flow and Capacity Management
  3. Lean Operations and Quality Management
  4. Supply Chain Management
  5. Risk Assessment and Mitigation
  6. Tool kits and Techniques for Business Operations Planning
  7. Implementing a Business Operations Plan
  8. Adapting to Evolving Business Risks and Opportunities

Prerequisites

Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  1:08Introduction to Supply Chain Management
  9:40Key Concepts
  8:10PADI
  12:09Collaborative Relationships
  7:29Developing a Good Fit
  1:52Conclusion
CONTINUOUS PLAY
  40:28Supply Chain Management
SUPPORTING MATERIAL
  PDFSlides: Supply Chain Management
  PDFSupply Chain Management Glossary/ Index
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM