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In this course we explore the strategic use of performance management to promote and improve employee effectiveness.  We begin by reviewing the theory and practice of performance management including its use to review, assess, debrief and develop employee performance. We then evaluate the use of ongoing performance management processes to clarify performance expectations, set goals and improve employee performance.

This leads to a conversation about difficult conversations and tackling poor performance.  The course highlights how performance management will help people feel valued and be clear on what they need to do to be of value to the organization.

Course Key Concepts: Performance Management, Employee Effectiveness, Performance Review, Goal-Setting, Employee Performance.

Learning Objectives

  • Explore the theory and practice of performance management including its use to review, assess, debrief and develop employee performance
  • Discover the use of ongoing performance management processes to clarify performance expectations, set goals and improve employee performance
  • Identify how performance management processes enable difficult conversations and tackling poor performance
Last updated/reviewed: December 27, 2019

2 Reviews (15 ratings)Reviews

5
Member's Profile
I really appreciate that part on tackling poor performance. It has widen my perspective of how I can be of help to the employees.
5
Anonymous Author
Clear and concise deliver. Transferable to any setting. Focus for line managers conducting performance reviews.

Prerequisites

Course Complexity: Intermediate

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  10:11Introduction to Performance Management
  14:40The Theory and Practice of Performance Management
  14:28Ongoing Performance Management Processes
  6:26Setting Goals
  13:46Tackling Poor Performance
  6:54Conclusion
Continuous Play
  1:06:28Performance Management
Supporting Materials
  PDFSlides: Performance Management
  PDFPerformance Management Glossary/Index
Review And Test
  quizREVIEW QUESTIONS
 examFINAL EXAM