In this course we explore the strategic use of performance management to promote and improve employee effectiveness.  We begin by reviewing the theory and practice of performance management including its use to review, assess, debrief and develop employee performance. We then evaluate the use of ongoing performance management processes to clarify performance expectations, set goals and improve employee performance.

This leads to a conversation about difficult conversations and tackling poor performance.  The course highlights how performance management will help people feel valued and be clear on what they need to do to be of value to the organization.

Course Key Concepts: Performance Management, Employee Effectiveness, Performance Review, Goal-Setting, Employee Performance.

Learning Objectives
  • Explore the theory and practice of performance management including its use to review, assess, debrief and develop employee performance
  • Discover the use of ongoing performance management processes to clarify performance expectations, set goals and improve employee performance
  • Identify how performance management processes enable difficult conversations and tackling poor performance
Last updated/reviewed: August 11, 2023
3 Reviews (27 ratings)

Reviews

5
Member's Profile
I really appreciate that part on tackling poor performance. It has widen my perspective of how I can be of help to the employees.

5
Anonymous Author
Clear and concise deliver. Transferable to any setting. Focus for line managers conducting performance reviews.

3
Anonymous Author
Clear and straightforward delivery. Tackling poor performance part of the course is very informative.

Prerequisites
Course Complexity: Intermediate

No advanced preparation or prerequisites are required for this course.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
INTRODUCTION AND OVERVIEW
  Introduction to Performance Management10:11
  The Theory and Practice of Performance Management14:40
  Ongoing Performance Management Processes14:28
  Setting Goals6:26
  Tackling Poor Performance13:46
  Conclusion6:54
Continuous Play
  Performance Management1:06:28
Supporting Materials
  Slides: Performance ManagementPDF
  Performance Management Glossary/IndexPDF
Review And Test
  REVIEW QUESTIONSquiz
 FINAL EXAMexam