Instructor for this course

In every organization there are bright and talented people who never speak up in meetings.  Are they shy?  Intimidated?  Or are they behaving as dictated by the culture in which they were raised or the culture of the company?

This course examines situations, settings, management styles, and other factors affecting comfort with communication.  It offers suggestions for making it easier for the “passive person” to speak up.

Learning Objectives

  • Explore several reasons why an employee might be passive
  • Identify their own style – and think about modifying it
  • Recognize various management styles and how they affect communication
  • Identify settings that might be intimidating
  • Discover techniques to improve the possibility of getting passive people to speak up.
Last updated/reviewed: May 22, 2022

Included In Certifications

This course is included in the following Certification Programs:

29 CoursesMastering Management Certification

  1. Preventing Harassment, Abusive Behavior, Bullying, And Discrimination In The Workplace 2020 Update – 2 hour training
  2. The Art and Science of Interviewing
  3. Investigating a Complaint of Inappropriate Behavior in The Workplace
  4. Understanding Our Unconscious Biases
  5. Americans With Disabilities Act (ADA) Management’s Role
  6. Management Providing Safety and Better Ergonomics
  7. Maintaining a Culture of Innovation and Creativity
  8. Managing Passive People
  9. Resolving Workplace Conflict and Dealing with Different/Difficult People in 2020 and Beyond
  10. Group Decision Making and Problem Solving
  11. Resolving Workplace Conflict
  12. Company Culture: Creating and Maintaining the Best
  13. Part I: Cultural and Behavioral Information for Business in an International – Global Environment
  14. Part II: Country Specific, Cultural, and Behavioral Information - Doing Business in a Global Environment
  15. Effective Time Management and Goal Setting/Delegation
  16. Culture: Inside the Company and Outside the Country
  17. Cognitive Styles (Styles of Thinking, Talking, Giving and Receiving Information)
  18. Finding Success with Teams Working Far Apart
  19. Effective Workplace Negotiation and Persuasion
  20. Ethics and Attitude in the Workplace
  21. Creating Rewards and Recognitions that Get You What You Want to Achieve
  22. Onboarding: From Entry-Level to Senior Executive
  23. Marrying Career Development with Succession Planning
  24. Visibility Enhances Promotability
  25. Delegating Skills for Managers
  26. Assertiveness Skills for Executives, Managers and HR Professionals
  27. How EQ Helps Motivate Your Staff
  28. Effective Meeting Management for Leaders, Managers, and Facilitators
  29. Communication: A Two-Way Process

8 Reviews (45 ratings)Reviews

Anonymous Author
Another great Diamond course! Provided insightful information and background, making you aware of various management styles and cultural differences. It is up to you to make potential adjustments that can lead to more positive, productive meetings and office communication.
Anonymous Author
Effective class in pointing out the differences in people whether it be cultural or cognitive that can drive passivity and ways to encourage participation.
Member's Profile
Raises a good set of considerations as to what might influence someone to be passive and what situations might help or hurt communication.
Anonymous Author
Interesting topic. I learned something about passive coworkers and plan on using some of the skills learned here for team building.
Anonymous Author
This course helped point out reasons for a passive employee and how to help draw them out and contribute more to a team.
Member's Profile
This course was well organized with true life examples on how to help passive people become more engaged.
Anonymous Author
The presentation was somewhat general in nature and the examples were not very relevant
Member's Profile
Class was informative, however the exam was misleading! Overall, great information.


Course Complexity: Intermediate

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
  3:14Introduction to Managing Passive People
  5:55Situations Requiring More Active Participation
  5:50When Interviewing
  9:14How Management Styles Would Contricute to Passivity
  5:03Settings Affecting the Passive Person
  5:15Different Cultural Styles
  4:23Different Cognitive Styles
  11:31Suggestions for Encouraging Active Participation & Conclusion
  50:25Managing Passive People
  PDFSlides: Managing Passive People
  PDFManaging Passive People Glossary/Index