In every organization there are bright and talented people who never speak up in meetings.  Are they shy?  Intimidated?  Or are they behaving as dictated by the culture in which they were raised or the culture of the company?

This course examines situations, settings, management styles, and other factors affecting comfort with communication.  It offers suggestions for making it easier for the “passive person” to speak up.

Learning Objectives
  • Explore several reasons why an employee might be passive
  • Identify their own style – and think about modifying it
  • Recognize various management styles and how they affect communication
  • Identify settings that might be intimidating
  • Discover techniques to improve the possibility of getting passive people to speak up.
Last updated/reviewed: August 20, 2023

Included In Certifications

This course is included in the following Certification Programs:

29 CoursesMastering Management Certification

  1. Preventing Harassment, Abusive Behavior, Bullying, And Discrimination In the Workplace
  2. The Art and Science of Interviewing
  3. Investigating a Complaint of Inappropriate Behavior in The Workplace
  4. Understanding Our Unconscious Biases
  5. Americans With Disabilities Act (ADA) Management’s Role
  6. Management Providing Safety and Better Ergonomics
  7. Maintaining a Culture of Innovation and Creativity
  8. Managing Passive People
  9. Group Decision Making and Problem Solving
  10. Resolving Workplace Conflict
  11. Company Culture: Creating and Maintaining the Best
  12. Part I: Cultural and Behavioral Information for Business in an International – Global Environment
  13. Part II: Country Specific, Cultural, and Behavioral Information - Doing Business in a Global Environment
  14. Effective Time Management and Goal Setting/Delegation
  15. Culture: Inside the Company and Outside the Country
  16. Cognitive Styles (Styles of Thinking, Talking, Giving and Receiving Information)
  17. Finding Success with Teams Working Far Apart
  18. Change Management: The People Side
  19. Effective Workplace Negotiation and Persuasion
  20. Ethics and Attitude in the Workplace
  21. Creating Rewards and Recognitions that Get You What You Want to Achieve
  22. Onboarding: From Entry-Level to Senior Executive
  23. Marrying Career Development with Succession Planning
  24. Visibility Enhances Promotability
  25. Delegating Skills for Managers
  26. Assertiveness Skills for Executives, Managers and HR Professionals
  27. How EQ Helps Motivate Your Staff
  28. Effective Meeting Management for Leaders, Managers, and Facilitators
  29. Communication: A Two-Way Process
12 Reviews (53 ratings)


Anonymous Author
Another great Diamond course! Provided insightful information and background, making you aware of various management styles and cultural differences. It is up to you to make potential adjustments that can lead to more positive, productive meetings and office communication.

Anonymous Author
The interview suggestions were helpful with passive people, and I am going to incorporate some of the advice to see if it help get candidates talking more, so I can learn more about their skills and experience.

Anonymous Author
Great course showing managers how to identify passive employees and how to help them be as productive and communicative as possible. Includes reasons why people may be passive.

Anonymous Author
I feel like a lot of this was common sense, but maybe not for everyone. I do appreciate that she covered cultural differences, because that probably gets overlooked often.

Anonymous Author
Effective class in pointing out the differences in people whether it be cultural or cognitive that can drive passivity and ways to encourage participation.

Member's Profile
Raises a good set of considerations as to what might influence someone to be passive and what situations might help or hurt communication.

Anonymous Author
Interesting topic. I learned something about passive coworkers and plan on using some of the skills learned here for team building.

Anonymous Author
This course helped point out reasons for a passive employee and how to help draw them out and contribute more to a team.

Member's Profile
This course was well organized with true life examples on how to help passive people become more engaged.

Anonymous Author
The presentation was somewhat general in nature and the examples were not very relevant

Member's Profile
Class was informative, however the exam was misleading! Overall, great information.

Anonymous Author
Great Course! Love the examples and stories that make it easy to relate to.

Course Complexity: Intermediate

No advanced preparation or prerequisites are required for this course.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
  Introduction to Managing Passive People3:14
  Situations Requiring More Active Participation5:55
  When Interviewing5:50
  How Management Styles Would Contricute to Passivity9:14
  Settings Affecting the Passive Person5:02
  Different Cultural Styles5:14
  Different Cognitive Styles4:23
  Suggestions for Encouraging Active Participation & Conclusion11:30
  Managing Passive People 50:25
  Slides: Managing Passive PeoplePDF
  Managing Passive People Glossary/IndexPDF