Introduction: Excellence in Claims Handling

This course introduces the “excellence in claims handling” requirement that should be imposed on all insurers. The program requires that insurers maintain a staff of experienced, well trained, and educated claims staff. Everyone involved in insurance – either as an insurer or as an insured – requires excellence in claims handling. From the businesses that need to deal with insurers to the insurers who wish to profit, all need an excellence in claims handling program. Keeping a professional staff dedicated to excellence in claims handling is cost-effective over long periods of time. The businesses that present claims need experts in corporate property insurance to obtain the benefits promised by the policy.