Instructor for this course

Much has been written about Emotional Intelligence: EQ – the Q stands for Quotient – a measurement. The Q term is taken from IQ tests – Intelligence Quotient.  Different tests have been devised to measure it and of course different people define it differently.  

My definition is simple: Emotional intelligence is a set of emotional and social skills that establish how well we perceive and express ourselves, develop and maintain social relationships, cope with challenges and engage in life in an effective and meaningful way. Some of the smartest people I know lack EQ, as it and IQ are quite unrelated.  

I’m going to share some of my observations and direct experiences with EQ as a means to helping you improve yours'.

This course explores several aspects of EI or EQ as it is called and offers enough descriptions to enable the listener to self-identify and decide which of the elements need self-improvement.  It will also be a useful tool for management in its quest to be as useful as possible to the people who report to them.

Learning Objectives

  • Explore the different aspects of EQ and how it is measured
  • Identify specific aspects and how they manifest themselves in real people
  • Recognize ways in which EI can be improved
  • Discover some of the measurement tools in common usage
Last updated/reviewed: November 16, 2019

Included In Certifications

This course is included in the following Certification Programs:

28 CoursesMastering Management Certification

  1. Preventing Harassment, Abusive Behavior, Bullying, And Discrimination In The Workplace 2020 Update – 2 hour training
  2. The Art and Science of Interviewing
  3. Investigating a Complaint of Inappropriate Behavior in The Workplace
  4. Understanding Our Unconscious Biases
  5. Americans With Disabilities Act (ADA) Management’s Role
  6. Management Providing Safety and Better Ergonomics
  7. Maintaining a Culture of Innovation and Creativity
  8. Managing Passive People
  9. Resolving Workplace Conflict and Dealing with Different/Difficult People in 2020 and Beyond
  10. Group Decision Making and Problem Solving
  11. Company Culture: Creating and Maintaining the Best
  12. Part I: Cultural and Behavioral Information for Business in an International – Global Environment
  13. Part II: Country Specific, Cultural, and Behavioral Information - Doing Business in a Global Environment
  14. Effective Time Management and Goal Setting/Delegation
  15. Culture: Inside the Company and Outside the Country
  16. Cognitive Styles (Styles of Thinking, Talking, Giving and Receiving Information)
  17. Finding Success with Teams Working Far Apart
  18. Change Management: The People Side
  19. Effective Workplace Negotiation and Persuasion
  20. Creating Rewards and Recognitions that Get You What You Want to Achieve
  21. Onboarding: From Entry-Level to Senior Executive
  22. Marrying Career Development with Succession Planning
  23. Visibility Enhances Promotability
  24. Delegating Skills for Managers
  25. Assertiveness Skills for Executives, Managers and HR Professionals
  26. How EQ Helps Motivate Your Staff
  27. Effective Meeting Management for Leaders, Managers, and Facilitators
  28. Communication: A Two-Way Process

17 Reviews (39 ratings)Reviews

Member's Profile
Informative material but handouts could have included more information.
Member's Profile
A good refresher (or introductory) course on emotional intelligence, with a more in-depth discussion on self-awareness and self-management. I've seen several of Dr. Diamond's webinars, and she is an excellent instructor who draws upon decades of experience as a business consultant and provides real-life examples.
Anonymous Author
As a parent of a child on the AS I found this course a bit offensive. Of course EI is important in order to function in society but like the author illustrated not everyone has it innately and even those with low EI do well professionally. I think she used the word "nerd" in a pejorative way.
Anonymous Author
I liked the course as it was well presented, engaging, and realistic. The story telling was compelling and drove the points home. The concepts were well thought out and presented in a simple, easy to understand fashion that will be remembered and utilized.
Member's Profile
ArLyne gave a fine lecture that included many examples of emotional intelligence, as well as direct inferences to public figures and situations that we are all aware of.
Member's Profile
I really enjoyed listening to this webinar. ArLyne shared her real life experiences which gave clarity to the point information she was presenting.
Member's Profile
Great course. Information applies in business and personal life. Good opportunity to take a look within yourself and make improvements.
Anonymous Author
This was a great course. It was well laid out and there were a lot of real life examples. Great into to Emotional Intelligence.
Member's Profile
A good refresher course on the importance of being aware of and realistic about your own level of emotional intelligence.
Anonymous Author
Interesting course material with good examples provided. All professionals would benefit from this course.
Member's Profile
a field i find fascinating as i feel i lack but seem to have co workers with high regard of me.
Anonymous Author
I love this topic. This is so very important for improving work culture.
Member's Profile
I enjoyed the real life examples provided by the course instructor.
Anonymous Author
This was an awesome course and a new topic for me to open my mind.
Member's Profile
Great course with great examples. Very good. Thank you
Member's Profile
Thank you for the information. Keep up the great work
Anonymous Author
Helpful review of how to interact with other people.


Course Complexity:

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
  22:43Introduction to EQ and You
  2:55Emotional Expression
  4:26Interpersonal Relationships
  7:35Decision Making Problem Solving
  3:10Another Way to Look at Emotional Intelligence
  7:29Self Management & Social Awareness
  11:32Relationship Management & Conclusion
  1:04:28EQ and You
Supporting Materials
  PDFSlides: EQ and YOU
  PDFEQ and YOU Glossary/Index