Business Process Mapping: A Prelude to System and Process GAP Analysis

GAP Analysis requires a comparison between the existing system(s) and/or process(es) and those that an organization aspires to achieve; this course will provide a “best practice” to achieve the goal of mapping current processes.

While mapping your business process sounds simple, it isn’t.  When you start to capture all the exceptions, buts and what-ifs of the policies, procedures, rules and processes you will find a cacophony of issues. Without a complete picture of HOW you do business (from the process side), how can you determine where you want to be in the improved business process 2.0 version?

In this course we provide you with a road map to finding the true process map(s), because many times there are multiple maps, not just if-then-else decision points.