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This course provides an overview of the positive stakeholder relationships and adaptable infrastructure need to plan, prepare and know where resources are and the relationships you need in the event of a crisis occurring. We start with a brief overview of crisis preparation needed to identify key stakeholders who in the context of a crisis could escalate the crisis, help in its resolution, or are affected by its effects. Then we explore how to utilize positive stakeholder relationships as a resource for support in the resolution of the crisis.

This course serves to examine a range of ways an organization can create a crisis management infrastructure and form and build a crisis management team.

Learning Objectives

  • Discover positive stakeholder relationships and adaptable infrastructure need to plan, prepare and know where resources are and the relationships you need in the event of a crisis occurring.
  • Identify the crisis preparation needed to identify key stakeholders who in the context of a crisis could escalate the crisis, help in its resolution, or are affected by its effects.
  • Explore how to utilize positive stakeholder relationships as a resource for support in the resolution of the crisis.
Last updated/reviewed: May 27, 2022

Included In Certifications

This course is included in the following Certification Programs:

8 CoursesBuilding Organizational Resilience Certification

  1. Introduction to Business Resilience
  2. Building Resilient Operations
  3. Preparing for Crisis (Crisis Management)
  4. Better Risk Management
  5. Leading Through Crisis
  6. Toolkits for Withstanding Business Shocks
  7. Team Dynamics for Successful Recovery
  8. Creating Value in Uncertain Times

Prerequisites

Course Complexity: Foundational

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  0:56Introduction to Building Resilient Operations
  11:51Key Concepts
  10:24Relationships Needed in the Event of Crisis
  15:38Preparing for Crisis
  15:25Utilizing Positive Stakeholder Relationship
  4:48Conclusion
CONTINUOUS PLAY
  59:02Building Resilient Operations
SUPPORTING MATERIAL
  PDFSlides: Building Resilient Operations
  PDFBuilding Resilient Operations Glossary/ Index
REVIEW AND TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM