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Ty Hendrickson, Founder, CPA
Ty Hendrickson is a CPA, founder of The Sales Seed where she helps accounting firms grow through the integration of sales principles from the last ten years. Ty is a contributing expert in the accounting industry as well.
This instructor has 13 courses »To Access This Course:
In order to create a solid, long-term growth strategy, firms must include two very important factors: new business development and firm loyalty. This course focuses on the loyalty factor and how this plays directly into the growth of an accounting firm. Loyalty in the form of employees and clients can have a significant impact in the bottom-line profitability of any accounting firm with increased client and employee retention directly impacting productivity. This course outlines how to build loyalty within accounting firms and strategies for immediate improvements.
Course Key Concepts: Loyalty, Growth, Client service, Employee development, Leadership, Retention.
Learning Objectives
- Discover and define the role loyalty plays in a growth strategy.
- Explore and label the three sections of the loyalty wheel.
- Identify and list 4 ways to improve client service.
- Identify and list 4 ways to improve the investment in employees.
- Identify and list 4 ways to improve firm culture.
Last updated/reviewed: June 16, 2021
1 Review (4 ratings)Reviews
Anonymous
()
Great overview of framework to design a strong culture in professional service firms
Prerequisites
Course Complexity: Foundational
No advanced preparation or prerequisites are required for this course.
Education Provider Information
Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .