Description
Communication plays a large part in our daily lives. It has been defined by Newman and Summer as “an exchange of facts, ideas, opinions or emotions by two or more persons.” It is the process of passing information from one person to another.
Communication helps people understand one another and brings them closer together. It initiates relationships and acts as a tool to aid mutual understanding.
In an organisation communication facilitates the flow of information between different departments. Keep in mind that communication is not just what you say or what you write, non-verbal communication is also a huge factor such as tone of voice and your body language.
Once the session is completed, you will be able to describe the different types of communication, identify appropriate strategies to use and apply the knowledge learned to create effective communication.
Instructions:
- Please complete the course, review questions, and successfully complete the qualified assessment with a minimum of 100% accuracy within one year of course enrolment.
- To retake the course, please refresh your browser and the course will start again.
Instruction before the Final Exam:
- The following exam will test your knowledge of this course.
- You can take it as many times as you want.
- You must have a score of 100% to pass this exam.
- You are required to complete the qualified assessment within one year of the date of purchase or enrolment.
- You must pass this exam to receive continuing education credits.
- You would need to retake the course before attempting the qualified assessment again.
- To redo the course after passing, you would need to reset the course.
- You won’t be awarded additional CPE if you re-take the qualified assessment after passing once.
- Please fill in and submit the survey after passing final exam to get CPE and Certificate of Completion.
