Description
About this course: In this course, we will talk about the three most important aspects of customer service. Visual, vocal and verbal aspects, or the three V’s of communication. Improve your customer service today. What you will learn: What are the three V’s of communication What does great customer service look and sound like Why the three V’s of communication is the key Who’s it for: People who want to improve their communicative skills People who want to know what the great customer service looks like Anyone who wants to improve their customer service
Instructions:
- Please complete the course, review questions, and successfully complete the qualified assessment with a minimum of 100% accuracy within one year of course enrolment.
- To retake the course, please refresh your browser and the course will start again.
Instruction before the Final Exam:
- The following exam will test your knowledge of this course.
- You can take it as many times as you want.
- You must have a score of 100% to pass this exam.
- You are required to complete the qualified assessment within one year of the date of purchase or enrolment.
- You must pass this exam to receive continuing education credits.
- You would need to retake the course before attempting the qualified assessment again.
- To redo the course after passing, you would need to reset the course.
- You won’t be awarded additional CPE if you re-take the qualified assessment after passing once.
- Please fill in and submit the survey after passing final exam to get CPE and Certificate of Completion.
