Description

This course shows you how to recognize the deeper causes of interpersonal conflict. It emphasizes skills to help you critically evaluate explosive situations and choose the appropriate strategies and tools to manage and/or resolve these conflicts. You will develop greater awareness of what pushes your buttons and how to control your reactions. You will also be able to assist your direct reports in looking at their own triggers for upset and coach them in behaving in more productive ways.

Many conflicts are situational and focus on business problems. Fortunately, by gaining agreements around a specific issue the tension is easily resolved. However, many times conflicts are based on personality disconnects and these are usually more intense and impactful over longer periods of time.

When you and your team have awareness about both types of conflicts you can evaluate the situation more quickly and make a judgment call on which tools will get the conflict resolved faster and smarter. If you can ask the right questions to find out the underlying cause of interpersonal disputes you have a much better chance of finding a long term solution.