Effective Communication in Credit and Collections: What You Don’t Know Can Hurt You!

In this course, we examine and explore the ways in which the credit and collections team communicates with customers, with salespeople, with senior management and with co-workers in other departments. We examine communication strategies in general as well as:

• Effective debt collection strategies
• More successful ways to interact with salespeople
• How to manage disagreements with your customers
• How emails can and should be used, and recognize the ways that emails should not be used in credit and collections.
• Effective and ineffective use of emails in credit and collections