Communication: A Two-Way Process

The purpose of communicating is to have the receiver receive and understand the information as you intended. Thus, it is important to learn about how they receive information most easily.  This course focuses on understanding and responding to differences in learning and styles of communication.  Learning techniques such as assertiveness and active listening enable you to be more effective in getting what you want from people – including those considered different and difficult.

Tips are offered for different types of communication from one-on-one to speaking in front of a large audience. Other tips help you handle anger, tension, conflict and even fear of or resistance to change.

This course is valuable for managers, team members, and any other person needing to interact with others professionally.