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This course builds off of segment one on whistleblower hotlines. Segment one reviewed the history and regulations important to understand when operating hotlines.

Organizations manage the hotline process in various ways.  There is no single method that can be pointed to as leading practice for all organizations.  Companies must evaluate their own capabilities, processes and culture to determine the best method to manage and handle the hotline.  This includes determining whether the operation of the hotline will be insourced or outsourced.

This segment further evaluates information regarding operation of the hotline, managing of information and investigating hotline calls. 

Learning Objectives

  • Explore Managing hotlines
  • Recognize the concept of Outsourcing vs. Insourcing
  • Identify Operational Procedures
  • Explore strengthening hotlines
  • Explore whistleblower rights
  • Identify Investigation tactics
Last updated/reviewed: May 27, 2018

Included In Certifications

This course is included in the following Expert Certifications:

17 CoursesInternal Controls Certification

  1. Internal Controls: What Every Financial and Accounting Professional Needs to Know
  2. COSO 2013 Framework Requirements and Implementation Overview
  3. Applying the Standards for Internal Auditors in Line with Your Organization's Needs - Part One
  4. Applying the Standards for Internal Auditors in Line with Your Organization's Needs - Part Two: Managing Internal Audit and Nature of Work
  5. Applying the Standards for Internal Auditors in Line with Your Organization's Needs – Part Three: Executing the Audit Engagement
  6. Identifying and Implementing the Proper Balance of Internal Controls
  7. Proper Documentation Methods for Internal Audit and Internal Controls Processes
  8. Information Technology (IT) Risks in Emerging Business Environments
  9. Foundations for a Strong Internal Audit Department
  10. Keys to Managing an Effective Internal Audit Function
  11. Internal Audit: Keys to Building Effective Relationships with the Audit Committee
  12. Understanding Risk-Based Auditing
  13. Risk Based Auditing – Establishing a Methodology
  14. Risk Based Auditing – Applying the Methodology
  15. Segregation of Duties for Core Business Processes
  16. Keys To Maintaining Objectivity and Professional Skepticism
  17. When The Whistle Blows Part 2: Managing Whistleblower Hotlines

15 CoursesEthical Leadership Certification

  1. History of Ethics
  2. Psychology Behind Ethics: Part 1
  3. Psychology Behind Ethics: Part 2
  4. COSO 2013 Control Environment Compliance
  5. Corporate Ethics
  6. Managing Through Corporate Politics
  7. Real World Business Ethics Scenarios
  8. Relationship between Ethics, Morality, and the Law
  9. Impact of Ethics on Leadership
  10. Traits and Skills of the Ethical Leader
  11. Framework for Ethical Decision Making
  12. Keys to an Effective Code of Conduct
  13. Keys to Understanding Conflicts of Interest
  14. When The Whistle Blows Part 1: History, Regulations, and Concepts
  15. When The Whistle Blows Part 2: Managing Whistleblower Hotlines

11 Reviews (31 ratings)Reviews

5
Anonymous Author
This was practical information and well presented. There was a minor technical issue with the module on strengthening the hotline. The video kept stopping at several points.
5
Member's Profile
Well-organized course! I'm suprised at how much I don't know about the process. This would be of great benefit to any company manager.
5
Anonymous Author
Course provides relevant information on the benefits of having a whistleblower program in place.
5
Anonymous Author
Combine with part 1, this course was very comprehensive in its whistleblower coverage.
4
Member's Profile
Very little about whistleblower protection. I hoped to find useful tips on this issue.
3
Member's Profile
Great refresher on the importance of managing whistleblower hotlines.
5
Member's Profile
I strongly recommend this course to anyone with the hotline.
5
Member's Profile
Important information - confirms importance of hotlines.
4
Anonymous Author
Great follow-up information to part 1.
5
Anonymous Author
Perfect certification
5
Member's Profile
Good.

Prerequisites

Course Complexity: Intermediate

No Advanced Preparation or Prerequisites are needed for this course but viewing the other course in this series is recommended.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION and OVERVIEW
  5:05Introduction to Managing Whistleblower Hotlines
Managing Whistleblower Hotlines
  12:13Managing Hotlines Insource/Outsource
  16:36Managing Hotlines Communication/Training
  10:39Managing Hotlines Procedures
  4:39Managing Hotlines Monitoring
  11:04Strengthen Hotlines
  6:08Actions: DODD - FRANK
  9:22Investigation Tactics
CONCLUSION
  4:59Internal Reporting System and Course Summary
Continuous Play
  1:20:45When The Whistle Blows Part 2: Managing Whistleblower Hotlines
SUPPORTING MATERIALS
  PDFSlides: Managing Whistleblower Hotlines
  PDFManaging Whistleblower Hotlines Glossary/Index
REVIEW and TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM