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ArLyne Diamond, President, Diamond Associates
An internationally recognized author and consultant who teaches MBA university courses in Business, Organizational Development, Quality, Change Management, Persuasion/ Negotiation, Marketing and Leadership
This instructor has 50 courses »To Access This Course:
Working together today is far more complicated than it had been years ago. Not only are we working with our classmates and neighbors, but we are also working with people of different ages, genders and cultures who come to us from all over the world.
In addition to these differences, we have personality and character differences – some of which can be quite toxic.
This course is designed to help you recognize and deal with many different types of people. From mild misunderstandings to serious conflict, you will acquire strategies for finding workable solutions.
In addition, the course introduces you to more formal dispute resolution. This is called ADR (Alternative Dispute Resolution) and consists of three forms: Arbitration, Mediation and Conciliation.
You will explore different types of personalities, styles of thinking, and forms of interaction.
You will discover that a few simple strategies on your part make it easier to deal with the more difficult types of people you encounter.
You will learn to identify types of conflict resolution and when it is best to use each type.
You will recognize when it is necessary to refer the dispute to professionals.
Learning Objectives
- Explore different types of personalities, styles of thinking, and forms of interaction.
- Discover that a few simple strategies on your part make it easier to deal with the more difficult types of people you encounter.
- Learn to identify types of conflict resolution and when it is best to use each type.
- Recognize when it is necessary to refer the dispute to professionals.
Last updated/reviewed: May 9, 2022
Included In Certifications
This course is included in the following Certification Programs:
28 CoursesMastering Management Certification
- Preventing Harassment, Abusive Behavior, Bullying, And Discrimination In The Workplace 2020 Update – 2 hour training
- The Art and Science of Interviewing
- Investigating a Complaint of Inappropriate Behavior in The Workplace
- Understanding Our Unconscious Biases
- Americans With Disabilities Act (ADA) Management’s Role
- Management Providing Safety and Better Ergonomics
- Maintaining a Culture of Innovation and Creativity
- Managing Passive People
- Resolving Workplace Conflict and Dealing with Different/Difficult People in 2020 and Beyond
- Group Decision Making and Problem Solving
- Resolving Workplace Conflict
- Company Culture: Creating and Maintaining the Best
- Part I: Cultural and Behavioral Information for Business in an International – Global Environment
- Part II: Country Specific, Cultural, and Behavioral Information - Doing Business in a Global Environment
- Effective Time Management and Goal Setting/Delegation
- Culture: Inside the Company and Outside the Country
- Cognitive Styles (Styles of Thinking, Talking, Giving and Receiving Information)
- Finding Success with Teams Working Far Apart
- Effective Workplace Negotiation and Persuasion
- Creating Rewards and Recognitions that Get You What You Want to Achieve
- Onboarding: From Entry-Level to Senior Executive
- Marrying Career Development with Succession Planning
- Visibility Enhances Promotability
- Delegating Skills for Managers
- Assertiveness Skills for Executives, Managers and HR Professionals
- How EQ Helps Motivate Your Staff
- Effective Meeting Management for Leaders, Managers, and Facilitators
- Communication: A Two-Way Process
24 Reviews (77 ratings)Reviews
Rene Anglo
(Administrative Clerk at EBMUD)
I have taken a few of Dr. Diamond's courses, and this is a good refresher on conflict management. She uses real-world examples based on her personal experiences as a therapist and a consultant.
One observation: some of the practice/quiz questions were misleading and seemed to conflict with the material in the lectures.
Anonymous
()
The section where someone was discussed as not being taken seriously because of the way they dressed is outdated. Perhaps we should be educating people on how to judge someone by the content of their work product vs how they look.
Anonymous
(Sr. HR Business Partner)
This was a very informative and engaging course. The instructor brought up several key elements that made me really think about how I personally handle conflict. This course would be valuable to many levels of HR and leadership.
DEBORAH CAYLOR
(Accounting Manager at self)
I didn't feel the slides were inclusive enough. I'd like to be able to refer to them in the future and know what they mean. They seem to be more like points to talk about by the author.
Tracy L. Fehr
(Executive Assistant - Director of Admini.. at Red River Hospital)
I really enjoyed this course; it was a great refresher on personalities, thinking styles, and conflict resolution. It also provided strategies for solutions to less serious conflicts.
Anonymous
()
Great course. This speaker is very informative. I tend to refer back to slides after the courses as needed in my everyday work life so it's very helpful to have this amount of detail.
Anonymous
(Deputy IG)
I find the examples highly effective in teaching the material. I also enjoyed the discussion on the advantages and disadvantages of arbitration, conciliation, and mediation.
Anonymous
(Director)
Enjoy all the real life examples that illustrate the points presented. The course presented processes that I did not think about in the past as a way of resolving issues.
Anonymous
(Bonding Manager)
Good presentation which includes examples from personal experience. Provides helpful tools for communicating in the workplace conflict resolution.
Anonymous
(APS)
Although I am not in HR, this seminar gave new tools to help resolve conflict not only at the workplace but with people in general.
Anonymous
(Accountant)
Great course. I found it very helpful in learning more about leadership and learning more about individual behaviors in the office.
Michelle Analyst
(Financial Analyst at City of Detroit)
Dr. Diamond was profound and insightful. I found her theories and concepts to be leading edge. A must have for any organization
Ralph Czarnecki
(Director - A/P at Charter Communications)
This course helped dealing with conflict in the workplace and as a manager, conflict can be common amongst staff members.
John Hylla
(Director - Billing Data Integrity at Charter Communications)
learned a lot in the course. I think I will find it very helpful when dealing with stuff in the work place
Anonymous
()
This course definitely had some good skills for people who are not knowledgeable about conflict resolution.
Sam Grosoff
(Associate at RSM)
I really appreciated the lessons this course offered. I learned a lot about how to act in the workplace.
Anonymous
(Accounting Manager)
This course brought up good points, reminding management to look at all sides and remain neutral.
Anonymous
()
I believe this course would be beneficial for individuals across many different industries.
Anonymous
(Research Operations and Financial Office..)
This is a great course with many practical aspects that can be applied to everyday life.
julien MAES
(Finacial manager at Osf Digital)
interesting course to deal with small issue and clarify misunderstanding
Anonymous
(Risk Analyst)
At times this training was difficult to follow. Training was ok.
Sarah strickland
(Manager, FP&A at Wiley)
Awful sound quality but great content
Needs to be re recorded
Anonymous
(AP Specialist - Payments Team)
This was a very helpful course on dealing with difficult people
Anonymous
()
This presentation touched on some very goo key points.
Prerequisites
Course Complexity: Intermediate
No advanced preparation or prerequisites are required for this course.
Education Provider Information
Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .