
Working together today is far more complicated than it had been years ago. Not only are we working with our classmates and neighbors, but we are also working with people of different ages, genders and cultures who come to us from all over the world.
In addition to these differences, we have personality and character differences – some of which can be quite toxic.
This course is designed to help you recognize and deal with many different types of people. From mild misunderstandings to serious conflict, you will acquire strategies for finding workable solutions.
In addition, the course introduces you to more formal dispute resolution. This is called ADR (Alternative Dispute Resolution) and consists of three forms: Arbitration, Mediation and Conciliation.
You will explore different types of personalities, styles of thinking, and forms of interaction.
You will discover that a few simple strategies on your part make it easier to deal with the more difficult types of people you encounter.
You will learn to identify types of conflict resolution and when it is best to use each type.
You will recognize when it is necessary to refer the dispute to professionals.
Learning Objectives
- Explore different types of personalities, styles of thinking, and forms of interaction.
- Discover that a few simple strategies on your part make it easier to deal with the more difficult types of people you encounter.
- Learn to identify types of conflict resolution and when it is best to use each type.
- Recognize when it is necessary to refer the dispute to professionals.
Included In Certifications
This course is included in the following Certification Programs:
28 CoursesMastering Management Certification
- Preventing Harassment, Abusive Behavior, Bullying, And Discrimination In The Workplace 2020 Update – 2 hour training
- The Art and Science of Interviewing
- Investigating a Complaint of Inappropriate Behavior in The Workplace
- Understanding Our Unconscious Biases
- Americans With Disabilities Act (ADA) Management’s Role
- Management Providing Safety and Better Ergonomics
- Maintaining a Culture of Innovation and Creativity
- Managing Passive People
- Resolving Workplace Conflict and Dealing with Different/Difficult People in 2020 and Beyond
- Group Decision Making and Problem Solving
- Company Culture: Creating and Maintaining the Best
- Part I: Cultural and Behavioral Information for Business in an International – Global Environment
- Part II: Country Specific, Cultural, and Behavioral Information - Doing Business in a Global Environment
- Effective Time Management and Goal Setting/Delegation
- Culture: Inside the Company and Outside the Country
- Cognitive Styles (Styles of Thinking, Talking, Giving and Receiving Information)
- Finding Success with Teams Working Far Apart
- Change Management: The People Side
- Effective Workplace Negotiation and Persuasion
- Creating Rewards and Recognitions that Get You What You Want to Achieve
- Onboarding: From Entry-Level to Senior Executive
- Marrying Career Development with Succession Planning
- Visibility Enhances Promotability
- Delegating Skills for Managers
- Assertiveness Skills for Executives, Managers and HR Professionals
- How EQ Helps Motivate Your Staff
- Effective Meeting Management for Leaders, Managers, and Facilitators
- Communication: A Two-Way Process
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Prerequisites
No advanced preparation or prerequisites are required for this course.