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It’s often said that accounting is the language of business. Unfortunately, CPAs, CFO’s and Controllers often struggle with ways to communicate effectively with non-financial managers.  While they may nod their heads in seeming comprehension, many Non-Financial Managers will admit that they are totally lost when it comes to understanding tax and accounting concepts.  This disconnect in communications can lead to disastrous consequences.

This course explores ways to communicate effectively with non-financial managers and staff.  You’ll learn how to analyze the audience to assess their level of financial sophistication. Using a common-ground approach, you’ll discover the right ways to explain financial results. You’ll learn about feedback and assessment loops to determine that your audience is “on board” and comprehending not only what you are saying, but what the implications are.  You’ll see how to be effective and engage them in your material.  You’ll understand the common misunderstandings and faulty concepts that color the way non-financial managers view analytical information.  Finally, you’ll see how effective communications can lead to more effective organizations and enhance the financial professional’s influence, reputation and effectiveness.

Learning Objectives

  • Identify the six most common misconceptions and misunderstandings about accounting data that non-financial managers have.
  • Discover how feedback and assessment loops can be used to gauge the level of audience comprehension
  • Recognize the 7 best ways to overcome communications barriers with non-analytical personality types
  • Explore how to use the techniques of effective communication in various scenarios

 

 

 

Last updated/reviewed: June 04, 2018

50 Reviews (222 ratings)Reviews

4
Member's Profile
A bit too much time spent on the personality models. Could simplify & shorten this. Besides that, the illustrative examples of good vs. better reporting were really insightful.
5
Member's Profile
great course but part 6 slides in the supporting materials do not follow the lecture.
4
Anonymous Author
Good Overall Course, I'll be able to take some of these tips and apply then at work.
5
Member's Profile
I enjoyed the comparison examples of AICPA statements to a more useful format for non-financial users. I also thought it was interesting to see how many things should be included besides just the big 3 financial statements to make the data more meaningful. I will be checking out the references provided also.
5
Member's Profile
Good presentation. Well organized. Tips on what a great financial package looks like for non-financial audience are outstanding. Persons who are required to present financial information to non-financial management will benefit from this course.
5
Anonymous Author
This is one of the best Illumeo courses I have taken. The instructor provided some great examples of how to present financial data in a manner understood by non financial executives.
5
Member's Profile
Provides a different perspective for accountants on how to present the financial statements to non-financial users. I will definitely keep this in mind for future presentation.
4
Member's Profile
Very engaging instructor. I learned quite a bit about how to explain financials to non financial oriented people. My job as a business consultant and CPA requires this often.
5
Member's Profile
Great course. I plan to keep the slide presentation to refer to often in the future. The course provided great insights into human nature. I highly recommend the course.
4
Member's Profile
I liked the examples. Some of the initial information seemed like overkill (e.g. toxic personalities) ... not really relevant to how to talk to non-financial managers.
5
Member's Profile
its quite detailed course & presenter used valuable resources that served more valuable than the mere google search.Esp Loved topic of KPI and BI resources.
5
Member's Profile
Excellent course. Every accountant who must present numbers should take this. Distills a vast amount of practical know-how down into 2 hours.
5
Member's Profile
Material gave good detail and ideas concerning the subject. Liked ideas for making financial presentations more interesting and relevant.
4
Anonymous Author
I appreciated the straight forward illustration that helps me learn the practical tips applicable to communicating financial information.
4
Member's Profile
Liked that it is broken up into digested sections. Individuals preparing packages for Board of directors. nothing surprised me.
5
Member's Profile
Most helpful CPE course I've taken this year. I gained knowledge and analysis/charting ideas I will bring to my current company.
5
Member's Profile
The information is complex but the instructor does a good job of keeping it entertaining and keeping the audience engaged.
5
Member's Profile
Great information and well presented. Personally gained a gret amount of information for future use in reporting.
4
Member's Profile
Great refresher and review of conveying accounting information in a simple formats for non-accounting individuals.
5
Member's Profile
I liked how he described the materials and helped to explain how non-Financial Managers view this type of data
4
Member's Profile
Very good presentation style. Course was exactly as outlined in the syllabus, and met my expectations.
4
Member's Profile
Enjoyed the course, thank you for providing great information on presenting financial information!
5
Member's Profile
One of the most useful presentations I have seen. Cannot wait to rollout some of the suggestions.
5
Member's Profile
This is really a good course for FP&A analyst and managers who are working closely with Business.
5
Member's Profile
Very easy to follow and understand. The view of the non-financial manager was well presented.
5
Member's Profile
I found this to be a more challenging course than some of the others, but very insightful.
5
Member's Profile
Some very interesting concepts and useful information for making better presentations.
5
Anonymous Author
Truly one of the best courses I have experienced. Very well prepared and practical.
4
Member's Profile
nothing to add good course on financial information that is useful in conversation
4
Member's Profile
Informative presentation. Some slides were a little busy, but overall pretty good.
3
Member's Profile
I liked the slide formats, they were easy to read. There were some good ideas.
5
Member's Profile
Loved the course. Very insightful. Every accountant should take this course.
5
Member's Profile
This came pretty easy to me, as I'm a CPA by license, but layman at heart.
3
Member's Profile
the course was fine, but nothing spectacular. The instructor was thorough.
4
Member's Profile
Great review how to present the different key financial statements.
3
Member's Profile
Not sure it was very useful for me, I have learned about MS BI
5
Anonymous Author
Great course...considering changing presentation formats.
4
Member's Profile
Very good presentation. Good questions for the exam
5
Anonymous Author
Great course, good info, good powerpoint materials
4
Anonymous Author
Nice to keep moving swiftly from slide to slide.
4
Anonymous Author
Very usefu information. Presenteris very good.
Member's Profile
Good basic course on financial statements.
5
Member's Profile
good content and great tone and speed
4
Anonymous Author
Good overview of best practices.
4
Anonymous Author
interesting ideas
5
Anonymous Author
Good overview...
4
Member's Profile
Interesting...
4
Anonymous Author
Good course
4
Member's Profile
Nice course
3
Anonymous Author
ok

Prerequisites

Course Complexity: Intermediate

No advanced preparation or prerequisites are required for this course.

Education Provider Information

Company:
Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact:
For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Course Syllabus
INTRODUCTION AND OVERVIEW
  1:36Introduction to Explaining Financial Results to Non Financial Managers
Explaining Financial Results
  5:18The State of Affairs
  5:50Overcoming Failure to Communicate
  13:35Complex Personality Models
  6:04Toxic Personalities, Story Telling, and Communication Skills
  7:47Communicating with Non-Analyticals, What to Focus on, and Reporting Hierarchy
  14:41A Book is Judged by its Cover, Some Good Looking Financials
  8:41The Cash Flow Statement
  8:31What Non Financial Managers Managers Really Want to Know
  10:18Examples, Horizontal and Vertical Analysis, Tough Choices
  11:54KPI's and BI Software
  2:24What a Great Package Looks Like
CONCLUSION
  3:37Did they Get it? Shaking and Wrapping Things Up
Continuous Play
  1:40:15Explaning Fiancial Results to Non Financial Mangers
SUPPORTING MATERIALS
  PDFSlides: Explaining Financial Results to Non-Financial Managers
  PDFExplaining Financial Results to Non-Financial Managers Glossary/Index
REVIEW and TEST
  quizREVIEW QUESTIONS
 examFINAL EXAM