GAP Analysis requires a comparison between the existing system(s) and/or process(es) and those that an organization aspires to achieve; this course will provide a "best practice" to achieve the goal of mapping current processes.

While mapping your business process sounds simple, it isn’t.  When you start to capture all the exceptions, buts and what-ifs of the policies, procedures, rules and processes you will find a cacophony of issues. Without a complete picture of HOW you do business (from the process side), how can you determine where you want to be in the improved business process 2.0 version?

In this course we provide you with a road map to finding the true process map(s), because many times there are multiple maps, not just if-then-else decision points.

Course Series

This course is included in the following series:

4 CoursesBusiness Processes and Systems

  1. Before You Buy That Accounting, ERP, or CRM System...
  2. How To Increase the ROI Of ERP System Implementations
  3. Business Process Mapping: A Prelude to System and Process GAP Analysis
  4. GAP Analysis: A Practical Approach
Learning Objectives
  • Identify of the key aspects to acquiring a new [accounting/ERP] system
  • Explore examples of what can go wrong when proper planning hasn’t been done.
  • Explore some of the key elements that both the accounting department as well as other stakeholders need to focus on and agree to; eliminating as many of the roadblocks as possible.
  • Explore how analysis of business process maps can assist in discovering bottlenecks and stovepipes
  • Explore how analysis of business process maps can be used as the basis for GAP Analysis for comparison to the ideal version of processes that an organization aspires to achieve.
Last updated/reviewed: August 24, 2023
23 Reviews (105 ratings)

Reviews

3
Anonymous Author
Some good considerations here to think about when developing a business process. I think a longer course could do the topic more justice as I just don't think the time alotted was the best.

4
Member's Profile
I would have appreciated more detail regarding the steps, and more examples of what actual documents might look like. Perhaps in a longer course the details could be presented.

4
Anonymous Author
Wish there are more questions to test the knowledge on this matter. As a Project Manager, I find this helpful and needs some consideration for future projects

3
Member's Profile
Would recommend a re-write of this course to simply walk the viewer through step by step how to create a cross functional business flow chart.

5
Member's Profile
Would like more details on steps to follow for a gap analysis but I guess this is a separate course.

5
Anonymous Author
Good intro to GAP Analysis. very helpful. I look forward to learning more from other courses.

5
Member's Profile
great overview on a complex topic. more interaction would help but otherwise a good course

3
Member's Profile
Interesting comparisons on planning and changing or making changes along the way.

3
Member's Profile
Good topic but too superficial approch. I expected more tools to use in my work.

5
Anonymous Author
This was a good and basic introduction to the business process mapping.

2
Member's Profile
the information provided was too high level and generic for my purposes

5
Anonymous Author
The supporting materials were very helpful. Course is a good overview.

5
Anonymous Author
It helps put the idea of procedure and focus in a better perspective.

5
Member's Profile
Very practical for these interested in process improvement.

4
Member's Profile
Good basic overview for those unfamiliar with the process.

4
Anonymous Author
This course was not an area I enjoy however it made sense.

3
Member's Profile
Very high level. Would prefer more in depth information

4
Anonymous Author
excellent plan for decson making of all kinds

4
Anonymous Author
Good course with useful information

4
Anonymous Author
The course was very informative.

5
Anonymous Author
Interesting class!

4
Member's Profile
Good

5
Member's Profile
None

Prerequisites
Course Complexity: Intermediate

No Advanced Preparation or Prerequisites are needed for this course. However, it is recommended to take the other courses in the series prior to completing this one.

Education Provider Information
Company: Illumeo, Inc., 75 East Santa Clara St., Suite 1215, San Jose, CA 95113
Contact: For more information regarding this course, including complaint and cancellation policies, please contact our offices at (408) 400- 3993 or send an e-mail to .
Instructor for this course
Course Syllabus
Introduction and Overview
Business Process Mapping
  Business Process Review14:27
  Business Process Mapping9:56
CONCLUSION
  Business Process - GAP Analysis & Conclusion6:05
CONTINUOUS PLAY
  Business Process Mapping: A Prelude to GAP Analysis33:51
SUPPORTING MATERIALS
  Slides: Business Process Mapping: A Prelude to GAP AnalysisPDF
  Business Process Mapping: A Prelude to GAP Analysis Glossary/IndexPDF
  Simplified GAP Analysis TemplatePDF
  Process Flow PowerPoint TemplatesPPT
  How to: Create Flow chart, provided by Microsoft SupportPDF
  Process Flow TemplateSheet
REVIEW & TEST
  REVIEW QUESTIONSquiz
 FINAL EXAMexam