Description
In this course, we examine and explore the ways in which the credit and collections team communicates with customers, with salespeople, with senior management and with co-workers in other departments. We examine communication strategies in general as well as:
- Effective debt collection strategies
- More successful ways to interact with salespeople
- How to manage disagreements with your customers
- How emails can and should be used, and recognize the ways that emails should not be used in credit and collections.
- Effective and ineffective use of emails in credit and collections
